This is a very weird pickup location and caused extra stress on our move date. It isn't in the best area of town, and the store was not open when we arrived at 7am. The employee wouldn't let me pay with cash and stated that it had to be done with the credit card I booked with. This is contrary to what I was told when booking, that the card was simply to hold the reservation and payment could be changed at the time of pickup. The back of the truck was not latched properly when we arrived and it smelled bad inside. Living next to a main location in West Kelowna, I was not please to be moved to the Pandosy location in Kelowna which operates out of a convenience store located underneath a brothel. I expected a smoother process given that I booked ahead and picked an earlier date than most moves on the last day or first day of the month.
Kelly S
Pandosy Food Basket
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Kelowna, BC V1Y1R9
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I like the service keep it up
Mehari YThe person that helped me was quite grumpy. Not very inviting.
April RRepresentative was high as a kite, extremely slow in gathering information. Not helpful when we realized that the reservation was wrong. The equipment I had rented was not in the back of the truck, we then had to drive to another location to find it. Uhaul tried to charge us for a return trip even though we were only one way. Th entire experience was frustrating, and time consuming on what is already a stressful day as moving always is.
Andrea BWhen we showed up the person just handed us the keys. No walk around of vehicle. I had also ordered a dolly which wasn't available at first (he later found one). I also ordered a mattress cover which he told me they don't have. When we went to the vehicle, there was a lock on the back door. He had no key. We called Uhaul and were sent to their main location on Enterprise. They were able to cut the lock. On our drive we noticed the tire pressure was low on all tires but one specifically. Turns out there was a nail in the tire. This all took a few hours longer then should have happened. They finally sent us home and a few hours sent a person to change out the tire all together. They also did a full point inspection and found a few things needing to be topped up (not sure all that was involved, I just let them do their thing). Enterprise was good and took care of us. Pandosy was oblivious, unprofessional and a total waste of time. I would NEVER recommend and in fact insist the vehicle come from Enterprise.
Pam W