We reserved the uhaul at the Rainer Ave location in Renton. The website offered us a deal of 54 $off, 24 hour rental and 104 miles if we returned the truck to their location. After setting up our reservation the pick Up location changed to this location in Kent. I received a call from Trisha who informed me that everything was exactly the same but just a different pick up due to lack of inventory, she also stated it would be cheaper. Upon my husband arriving to get the truck, he was informed that it was more expensive and less or no mileage included! My husband had to go back and forth with the guy for over an hour to get it corrected back to the original rental agreement! This is horrible customer service. I shouldn't have to send screen shots of my original reservation (which thank goodness I had!) to prove what should have already been in the system. Additionally, it's crap that they tried to charge us more, ding us on mileage when the location we originally requested was 5 mins away vs 20 mins!Stephen H.
Trailer Rental & Towing in Kent, WA at Save U More
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kent, WA 98031
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 10h am à 6h pm
Heures d'ouverture spéciales
- 5/23/2021 - 5/24/2021: Fermé
One-Way and In-Town Local Rentals in Kent, WA 98031
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
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Quick drop off. Clerk was pleasant.Annalisa M.
2 times reservations were made online but both were over booked my UHaul Seattle traffic. Finally got a truck by bumping some other renter. ðŸ˜©DONALD RICHARD O.
Best customer service I every hadAntonio K.
The trailer door was stuck closed and I had to fix it at my own house at my own expense to use it.TYLER P.
The location is awful. No one answers the phone as I lost something with the uhaul keys (my storage keys) and the mailbox is full so I can't leave a message. The service was subpar. The internet was not working when we went to pick up the uhaul. The rep took forever and then had to use their phone and seemed like they had no idea what they were doing. Awful experience.JAMES H.
This u-haul rental is a nightmare experience. U-haul location couldn't find keys to my original van assigned to me so gave me keys for another van and never switched it on my contract so I got pulled over by the police arrested for a stolen vehicle that I never stole!COURTNEY B.
Our uhaul representative was great!ROWELL S.
only problem needs steering alignment/check tire pressure rather than that Tre truck runs niceROLI T.
Please have someone call me. I was over charged because the mileage was not taken down correctly by your representative and I have paperwork from your company to prove it. My number is 425.223.8749. Thank you.SHAUN H.
For me everything looks good.QAIS H.
Very helpful and nice!KHIET V.
Great customer service!YEE D.
Billing issues, not helpful at all. All he would do is check the truck in. Wouldn't listen to any concerns about chargesMITCHELL F.
Wouldn't listen, checked in the truck. Had issues with billing. Then I had to call haul. Not helpful at allMitchell F.
Once again, another great experience with uhaul! Service rep was super helpful and rental process was quick and easy. Definitely recommend this location compared to the other ones I've been to.PHEBEN T.
I did rent U-Hau so many times with different locations , this place was very nice ( car & service is very nice ðŸ‘) Thank you so muchANGELINA T.
The woman who handled my reservation was professional, courteous and knew what she was doing. I appreciated her service.CLIFFORD F.
The lady that works at this location was incredibly helpful and a pleasure to work with! We had a great experience and will definitely return in the future when we need another uhaul rental.PHEBEN T.
I rented from an Auburn location week and had a much better experience. Having to take pictures of my drivers license and use an app to both rent and drop off. Why have the lazy employee sitting there if I'm doing everything self service. I rented a furniture dolly and they didn't have one.GREGORY L.
You are great thank you so much for being hereJASON A.
The staff were super nice and friendly, but this location is sketchy looking as heck. It's a grocery, pet store, AND uhaul equipment drop-off? I would drive extra miles next time to go somewhere else. I'm glad the people were great.Matt A.
Nothing. Everything is Good the way it is thank youVA M.
Confusion on what I reserved online to what was actually available at the location. I thought that I had the items reserved but, when we got to location they didn't have the Moving Blankets as I had requested.RAYMOND S.
When I reserved the 10' truck online and set the pick-up time at 9:30am, I expected to have the keys shortly after 9:30am. The online check-in was easy and straightforward. However, once check-in was completed, I got a message saying that I have to wait until the pick-up location opens at 10am (Save-U-More, Kent). Why didn't the online reservation notify me this when I reserved the truck? It pushed back my schedule 30 minutes. On top of that, the UHaul representative misread my reservation and told me that I could not rent my reserved and checked-in truck because it was a regional truck which could not be taken out of town which further means I have to go to another location to pick up my reservation. Again, if my online reservation and check-in went through, why does the in-person process have to be so different and complicated? After a few calls to the manager, the representative finally realize his mistake and got me on my way. This whole process took me an hour and didn't get the keys until 10:30am. The communication and clarity of information in picking up the truck was abysmal and needs some work for customer satisfaction.Hiep N.