The mobile check in process is horrible. I had already done most of that online last night and had to do it all again. It took me more than 20 min from when I arrived to get the key. I would have been better off driving 20 min to a staffed location so I wasn't standing in the cold.
Matt D
Jackson Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in La Grange, IL 60525
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Service was terrible. I'm trying my best to not see this disappointed experience as not that of UHAUL itself. I known know my previous experience to be pleasant and helpful. UHAUL Considering taking a look at the dissatisfied ratings from that particular UHAUL'S pickup and drop off location.
lucy lThe mobile app failed and customer service was difficult to access and slow to respond. I was at the location for nearly an hour before I was able to drive off with the vehicle. I will never use U-Haul again.
Thomas BA pin should be provided for finding this lot as it was rather hard to locate in the dark and no one was available to help via phone. Or pictures of the actual lot.
Carla ALaGrange was stop #3 for our UHaul. The renter did not return their van to Burr Ridge, so we were sent to Bolingbrook,so perhaps a text to the renter reminding them to get the van back! Location #2 Bolingbrook, Schmidt rd. We arrive at 9:00am; sign on door-opens at 9:00; no one is at the location, and person decides to open at 10:30am! Location #3, get a van, but I am a deacon and had graveside service, leaving my wife and neice to load the van.
Randy W