I Steve Jackson was late getting to the U-Haul rental place in Lancaster Ohio the man who served me was in his vehicle going to take his lunch hr. As hungry as he may have been he sat patiently in his vehicle. He was the least bit upset we went into his locked office filled out the paperwork came out with me showed how the car dolly operated made sure everything was hooked up properly. He was very kind and did not have to wait on me. Everything went well for me. Thx. A lot for being so patient. I would definitely use his service again.
MELODY G.
Chris's Pawn LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lancaster, OH 43130
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- 4,0 - Cote moyenne des clients
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Great experience. Quick and easy
Jess H.There were multiple trucks at this location and they were parked so close to each other it was hard to get into the vehicle and to properly inspect it
Natalie R.The location was very close to our residence which was nice. We returned the truck a day early because although it was now empty, there were potential thieves coming to the front of the home and lifting up the door. The next day I received an additional charge on my credit card. We were told at the pick up location that we would only be charged additional money if it was not filled with gas, returned late or over allotted miles. Which did not apply because we returned it early, under miles and full of gas. I called and asked what it was for and Chris stated that I had to pay $20 for the drop off since it was after hours and he had to check it in. Second charge was for a $25 cleaning fee. What!?! I explained to him how dirty it was when we picked it up and what I cleaned and he said there was trail mix left all over the floor. There was not! There was maybe a couple pieces from the previous rental and I couldn't vacuum it out and could only pick up what I could with my hands since brooms were packed. I did not eat in it and even left the air freshener hanging in it to help with the smell. Chris was not helpful and frankly rude about the fact that he has to do his job. When I move from this location I will probably drive a good distance to another location to pick up a truck. I did call uhaul and was refunded the extra charges by a very nice lady.
Kami T.Chris was great. Very friendly, and great customer service.
Deidre K.