Good customer serviceJohn J.
Trailer Rental & Towing in Lancaster, PA at Peace of Mind Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lancaster, PA 17603
Services dans cet établissement :
- Lun - ven : 9h am à 5h30 pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Lancaster, PA 17603
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
We had to change the size of the truck after realizing the one I picked wasn't going to be big enough. They were able to get me a bigger one right away. They always have excellent service.JERE B.
Just some better directions for drop off. You guys obviously have a great system, but I didn't know how to deal with extra charges. I inadvertently went through a toll that didn't have a cash lane, and I don't know how to deal with the charge.william A.
There was an empty cigarette box underneath the seat. I got the truck on full tank of gas used less then a quarter tank of gas and was charged $34.00 for gas plus an extra rental fee. The guy in the office wasn't really pleasant. I am unsatisfied and confused with this service. I rented u-hauls from other places and will not use this location again.Neomi R.
Carrie, at Peace of Mind was wonderful! She was SO helpful! She never tired of my questions! A+!James H.
could not be more pleasedJOHN K.
I returned the truck with a full tank when started with 7/8 tank. They charged me for the few extra miles at $.40. So I gave them more gas and had to pay for going over a few miles.James E.
Two issues were experienced with the truck. Being average height, I thought the pull down strap for the roll up door could have been 6" longer to make it easier to reach. In that same manner, the grab handles to get up on the rear bumper could have been one bolt lower for easier access. Thank you.henry B.
I had the van/truck for 1.5hrs! That was all! $30 for that amount of time seems ludicrous.Louise D.
Everything was incredibly easy! The truck was clean inside and out, and ready to go.DANIEL P.
Nothing the attention that your get from the staff that works there is beyond expectation.. Great customer service!!Yordani Marino J.
Maybe have a sign pointing where to drop trailer on site.Jennifer R.
Super easy contactless pickupGabrielle C.
Gas tank was half full. Had to fill it up befirw turning in.. check-in was made difficult by a representative named Connie over the Uhual aoo. Poor experience.Jonell R.
The customer service we received from Peace of Mind Self Storage & U-Haul was truly outstanding and professional. We previously scheduled the U-Haul rental of a 15 foot truck for Friday, October 16th. On Thursday, October 15th, we had to reschedule for Monday, October 19th since our U-Pack delivery from Jacksonville, IL was not going to arrive on October 15th in Lancaster, PA's U-Pack Service Center as U-Pack guaranteed. It would arrive sometime late Friday afternoon. Friday morning 8:00 AM U-Pack called and said the delivery has unexpectedly arrived. I called Peace of Mind to see if the truck was still available, and if we could again reschedule for the morning of Friday, October 16th. They were very accommodating and understanding of our situation. We had family members taking off work and travelling from Maryland to Pennsylvania to move our daughters furniture to a new apartment. We were able to get our much needed U-Haul truck and complete the daughters move. Thanks so much to the folks, Carrie and Gary, at Peace of Mind for making our furniture move a success. Deeply appreciated. Will definitely use Peace of Mind Self Storage & U-Haul again.Wayne M.
Very happy with the overall experience. Friendly service, clear instructions, highly recommend!Scott B.
Due to the pandemic, the office was not accessible except by phone. However, with perseverance, I was able to contact them and thank Gary for securing a trailer for me when they were scarce. Thanks so much! The trip was smooth, the trailer performed well and the return was easy.STACEY B.
This location did an excellent job of making my experience easy, understandable and hassle free. Carrie was wonderful to deal with. Thanks you all of you there.Michael S.
I called about reserving a smaller truck for $19.99 but was told there was no availability. I then made a reservation with a female rep who quoted me the availability of a 9foot truck for $29.99 for the day and $.69 per mile. I showed up to get the vehicle and one gentleman was rude in his demeanor through the closed door (due to Covid). Another took my call and indicated they had no reservation for me. He then informed me that if I wanted a truck I would have to move to a 15foot for $39.99 for the day and $.79 per mile. I asked if they would match the 9foot truck quote since it was their mistake and they refused. I needed the truck, so I agreed with great reluctance at the apparent bait and switch. I used the truck for less than 3 hours and only drove 26 miles. When I got the bill, it showed $.99 per mile charged. What's up with this kind of business practice?! This is so ironic considering their name is Peace of Mind...I had no peace of mind whatsoever with this rental and will never use them again.Bradley H.
Very friendly staff. Easy and timely pick up and return, even with COVID precautions in effect.ANDREW S.
This location was helpful and ensured my truck/trailer was ready to go. The service provided was helpful and I'd recommend using this location in the future. However, it would be better if customers could be notified that reservations are confirmed earlier than the day before pickup. I don't think this was the locations issue, but a UHAUL policy in general. Overall my experience with UHAUL was excellent.John B.
Customer service was excellent and friendly, I would highly recommend a friend thank you.CALISA M.
I was thoroughly impressed with the professionalism and ease of the walk-in booking process, it was very easy seamless and very efficient.Corey H.
The process was smooth and simple especially in the time of CovidWilliam R.