The guy lost his password for the system and we had to wait over 30 minutes. Whole process took 1:30 hours. Location is dirty. Not welcoming. Employee is not well trained. No explanation of the contract.
jacinthe L.
Groupe Walema
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Laval, QC H7B1E2
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
When i arrived truck not avaliable and i had to spend a hour with custumer service to fix the problem i had to pay extra to take another truck ...no help at all not even a credit since the truck has not avalible . Not a got service over all
jose R.Nous indiquer l'endroit où stationner le véhicule au retour
Daniel L.Although I was a bit late the truck was still covered with snow and the snow plowed the days before was still blocking the passage. Even with the on-line check-in I wasted about 30 minutes filling the paperwork and getting the truck cleaned up and ready to go. Also, the software is designed for US only. I had to enter a postal code to process the form but it did not accept the Canadian code which is a mix of 6 numbers and letters. I had to enter a fake 12345. I hope I am not charged in US$! The advertised cost for a day is 19,95$ but at the end of the day it had changed to 25$. The personnel on staff were accommodating but the software used needs to be adapted for use in Canada.
Guy C.When we ask to change the email adress to our account many times it would be appreciated that the request be done since the email adress belongs to an employee thats been gone for two years...
CONFORT D.