Nothing but problems when we showed up to pick the truck up. The man that was there said several times that he knows nothing about the uhaul service. Then he couldn't find the keys and had to call the new owner. Then still had to give us a different truck than the one we rented. We brought it back an hour early, they were supposed to check it in the next day and send a receipt. I had to call uhaul and they had to get in touch with the owner to get it checked in 2 days after we rented it. Very disorganized. I will not go back to this location.
Jennifer P.
Jugs One Stop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lawrenceburg, TN 38464
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- 3,0 - Cote moyenne des clients
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More speedy confirmation on pick up
Stevie S.Had a great experience for this rental. Had no issues with the trailer. Check in and check out was flawless. Jay was amqzing
Margaret M.Just so happened to meet a UHaul mobile rep when I returned the trailer at Juggs One Stop. He took care of everything and was very helpful. Sorry I didn't get the check out or check in reps names, they both deserve thanks and a raise.
Michael L.We were not informed until check-in that our pickup location would be 20 minutes further away. Completed online checkin for nothing because we still had to stand there and go through the entire process step by step. The trailer we were rented was not the one that was given in the texted link so we were unable to verify the cleanliness or condition of the trailer -and it had not been swept. The drop off location was nice but drop off took an additional 20 minutes because the trailer number didn't match the trailer we were given. To top it all off -Uhaul charged us extra for keeping it until 3:30 PM. Overall, was the crummiest rental experience we've had but hey, that's okay -we got to give you all extra money for our time and effort.
DANIEL C.