The truck we had rented had a dead battery that we had to keep jump starting in order to complete our move. When we picked it up, the guy at store jump started it & said it would be fine. If we didn't need the truck that day, I would have cancelled this order & order new truck.Christopher S.
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lawrenceville, NJ 08648
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
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- 3,0 - Cote moyenne des clients
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vender took over 24 hours to register truck as returned took a joyride in it totaling over 10 miles before clocking the milage and registering the truck as returned, billed me for said milage, the roller doly i paid for was not in the truck at pickup and i have yet to be reimbursed for it. the location in which the truck was picked up to and returned to als fuel 135 lawrenceville rd, declined 4 consecutive phone calls i and finally called me back at 2am saying to "fuck myself" and that "i paranoid cracker" when i addressed the fact that the truck took over 24 hour to be filed as returned on your portal. and was told to "chill my ass" when i asked about why additional milage was added despite stating that i had a timestamped and geotagged image of the odometer.... your customer service was helpful and friendly but could not provide any clarification or remedies beyond referring me to wait for the truck receiving facility to respond back to my previous communcitionations along with crediting my account a 50$ rebate... including that plus or minus 10$ its close enough to my original rental quore that i wouldnt have any issues but the time i had to spend getting clarification to the location of the truck so much as 12 hours after returning it combined with the fact that the renter is liable for all damages to said truck until such time as the factility it was returned to files it as "returned" leaves me with around 4 hours of lost productivity dealig with the issue along with a sour taste in my mouth... put GPS bacons on your trucks and use that as a litmus test when determining accountability when placing responsibility on the renter and the receiver when custody is transfered. add a feature the software your customer support staff uses to allow them to track trucks in near or real time. its not hard. youd think for a 45000$ truck (liability value for the renter) that a 35 cent chip would be easy to install... i personally wont be using your services again.. i dont plan on talking about the unprefessionalism mentioned above in quotes but i will say to anyone that mentions using a moving truck that (if you use uhaul, that you should plan on getting charged for the return facility taking joyrides in it and paying for moving tools in advance doesnt garrentee they will be with the truck when you pick it up and ul be charged regaurdless, and that even when you return the truck with a full tank of gas that if the guy you give the keys to decides to drive it around for a day you wont just be charged but until said person decides to file the truck as returned that you are liable for it if he decides to drive it off a bridge)... everything aside track your trucks, add something to your feature where theres a boolean wherein, once the truck enters a geofence the status of the truck changes if it exits again.. put gps becons on the trucks and have a more balanced aproach to fee based accountabiltiy measures... if i return something to an approved facility.. i shouldnt have to play 20 questions inquiring why and how it then left said facility drove around and returned a day later and then be billed for it.Thomas C.
The only employee working that day did not speak English fluently.Charles S.
Transmission was shotâ€¦worried the whole timeFrank R.
I returned everything and took pics. Then I get a charge on my card for something extra. I called customer service and was told the gentleman from the drop off location would call me back. He never did and I still have a BOGUS charge. It's been 3 weeksKevin C.