Too long of a process! Took 30 minutes or more to get the truck even though we did online check-in/out. Took almost another 30 minutes to return the vehicle. Will never rent from this location again!
Vitolio K
Olayas Motorsports
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Layton, UT 84041
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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The customer service was awful, the guy (old guy Middle East accent) who was at the location at the return time was very rude , definitely we never rent the truck in that location !!!
Carlos BU-Haul operations made the mistake and it costed me, the customer dearly. I had to drive the 3 different locations, the confirmed location to pickup was NOT correct, again U-Haul operations. I was almost two hours late for the workers that had offered to help me move and left. It was a nightmare due to U-Haul being incompetent in scheduling the correct location for pickup. I have used U-Haul for over 10 years and this was my worst experience by far. The location staff were vey pleasant and kind. The staff had been helpful.
arloa nThe uhaul store was very friendly....great location
Patricia DI made my original reservation online to pickup a 21 foot trailer at Main Street Service and sales at 45 N Main in Layton, UT. I have used them before and they were awesome. On Wednesday November 13th I got a call and email asking me to change locations. I reluctantly agreed. I reviewed my requests for an adapter for the trailer lights which I had paid for at the time of the original reservation, 24 blankets and two hand trucks (appliance and boxes). I asked to drop the trailer off at Lutz Hardware in Camas, WA, the agent made sure that I could do that. When I got to Olaya's Motor Sports and they were not expecting us and he had no blankets, he had to go search for the appliance hand truck. He said he did not have the electrical adapter. We discovered that we did not need the adapter but he said I would have to go to the original dealer to get a refund and the blankets. His excuse was that corporate never sends him blankets or adapters. The owner was more interested in telling me about his professional racing career and pointing out each photo of him on the walls. I asked for the paper work to be printed out and he said: Don’t worry, will email it to you. I have been doing this for 25 years and have never had a complaint. e
Diane M