Both the pick up and return were awful. It took us 40 minutes to finally be able to get the key at pickup because the app was not picking up on our reservation and when it finally did, it kept deleting my progress in adding license details and such causing me to have to restart the process numerous times. Same thing upon return, the app kept deleting the return pictures I took which caused the return time to last 20 minutes. I had to call/chat with customer service about 5 times for this rental.
Morgan du Plessix
Linden Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Linden, NJ 07036
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Excellent customer service!
Courtney WiseNo one was at the location (mid day) so please make it clear that we need to do self check-in.
Annesha Banerjeethis location charged me for 2 days of renatl when I only used 1 day froa bout 2,5 hrs. they charges for 145 miles fro a trip that had only 20 miles each way, keys we re not in the lock box we had to wait forveer to get teh keys and the owners is very rude and not willing to respect and lisen to customer issues.
Andres LaraI was supposed to rent a dolly & some blankets BUT the location was not open and nobody would answer the phone. Someone ended up being there when it was time for me to return the truck which wasn't helpful at all. Totally unprofessional. I'll never use this location again.
Crystal Villavicencio