First they need signage or communication where Smohooka is actually located. I had to walk around to locate the actual place of business. The customer service was not good either. The girl was no help and the Uhaul app was not performing the way it was supposed. She made it very known if i can't do the app part. She will or can not go forward with my reservation as she carried on with her own personal phone conversation. She really didn't need to be there. I could gotten the same results from a kiosk. Now I see why businesses are getting rid of human beings and opting in for AI and technology systems. Using this location again would be out of convenience, the equipment was clean and ran well.
Tiffany H
Bellas Smohooka Spot Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lithonia, GA 30058
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 3,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Great customer service, everything was great.
LEE WAll we found was a lock box to drop the key. Poor signs. Hard to locate.
DELORES EMake sure the U-Haul got gas in it
Tranika CPrior to picking up the vehicle at this location my pick up location changed 4xtimes. This location was my last option for 15 ft truck. Did not receive my requested hand truck or furniture blankets from original online order. While enroute to Atlanta area to pick up truck received call of the changed location an hour out from arrival. When dispatch changed my pick up after arriving area, i was sent to a location that would not rent me the truck for one-way per my original order, had to drive to the final pick location, referenced in rating. Truck had 12 miles left to empty on gauge, but was not the indicated over one-quarter tank. In my 40 years of renting from UHAUL, of which has been while serving 34 years as Air Force Member, I have never been disappointed until this last trip. My frustration with UHAUL was compounded since the purpose of my trip was to relocate my very Senior elderly parents which i used the truck to move them from Assisted Living Home in Tucker,GA to our home in Chattanooga. I hope that my feedback, can aide in emphasizing excellent customer service today which was once paramount to UHaul's past outstanding service. If there was a shining light: I would commend the owner at the pick location in Lithonia as polite and courteous. Respectfully, Ron Chastain
Ronald C