Older gentleman was replacing owner due to Covid. The owner was kind to me on two occasions prior but the day I went to pick up the truck the older gentleman was not pleasant. I was invoiced over 200$ more than the amount that I reserved with the U-Haul drop off location a month prior. When I showed the man my mobile phone picture of the reservation amount he said that he couldn't do anything about that and I would have to take that up with U-Haul. When I asked him if he was going to inspect the truck for damages so that I would not be charged he replied have you ever done this before? I said no, to which he said there's stickers on the truck marking the damages. I walked out to a truck covered in snow and 0 degrees. I don't fault the owner. I called U-Haul and they verified my 215$ less amount and she was going to email me that I should get a credit. I didn't get the email. So I called the next day and a lovely woman named Brianna Harris I believe sent me a text and email documenting the over charge. Not a good customer experiencemike S.
Nuts & Volts Auto Repair
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lombard, IL 60148
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- 4,5 - Cote moyenne des clients
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Always a pleasure to rent a truck from Nuts & Volts, as they are very Customer friendly!Theresa G.
He was quick and very responsive and would gladly use this location again.Marion R.
Please make sure the cab of the truck is cleaned out. There was someone else's garbage in there. Otherwise, all went well!MARK C.
Ww reserved 2 dozen blankets and had to drive the truck to another Uhaul location to pick them up.Douglas R.