While the on-site rep was nice, she was not knowledgeable in the workings of the UHaul website or App. I had selected the automated pickup and return process through the app but she told me none of that ever works. Then, she could not get her version to work well either. The amount of time it took me to actually leave with a truck was unacceptable. Then when I returned the truck, I was completing the automated return process, which she told me to do upon return, she came out and told me I was not supposed to do that and that she would have to do it herself. She said she didn't even know what I was using on my phone when I showed it to her (I showed her the UHaul App). She then attempted to use something on her phone which she could not get to work. She then said, “I guess you can go ahead and try to use whatever you have on your phone and see what happens. Just make sure you bring me the keys when you are finishedâ€. I completed the easy to use process in the app with no issues. I gave her the keys and she asked me if paid already. I said yes on the app. She said okay I hope so. I left. Again, nice person but not customer centric at all and not UHaul competent at all.
Bruce P.
Securcare Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Longview, TX 75604
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- 4,0 - Cote moyenne des clients
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No clear sign where to park and drop off. Nobody working.
Lacey G.Wasn't open and had to use 24/7 padlock was glitching
Harold M.No dolly was left with the truck for mobile pickup. Location was closed on saturdays, so there was no way to get the missing dolly.
Garrett B.Everything at this location was fine. Our issue was that this wasn't our original pickup location, because the truck we had reserved at another location wasn't there for us when we went to pick it up. So we were late getting started because we had to spend time on hold with customer service trying to get help, then for the agent to find us an alternate truck, then to drive for the location of the alternate truck. Once this was resolved everything was fine, but it made for a frustrating start to our day.
Daniel E.