I reserved a 15ft uhaul via the internet after calling the location directly (they directed me to the website). I then placed the reservation and Arrived at the location to be told they did not have a 15ft uhaul available for rent (there was at least one vehicle that fit that description in the parking lot). I explained that I had a reservation and did not understand how I was allowed to make a reservation if the vehicle wasn't available for that time frame. I was told that the vehicle in the parking lot was that branches â€œrotation vehicleâ€and was only available for 6-8 hours and that was â€œtheir local rulesâ€. They stated they had a 26 ft uhaul (brand new and in great shape) available for rent. I asked if they would honor the pricing for my existing reservation and was told no that I would have to cancel that reservation ( that they instructed me to make via the website) and make a reservation with them directly. During my reservation process I was asked if it would be one way rental and I stated no, I then inquired if I could make it a one way rental (since they asked me if it was) and was told no that doing so â€œwould leave them short on trucksâ€ (if this wasn't an option, why ask?) Lastly, I turned in this vehicle to a representative of the branch at approxmately 1730 on 4/5/21 and did not receive turn in credit until 0745 on 4/6/21. Overall the vehicle was 5 stars, customer service 1 star. I am very dissatisfied with this whole process and will not be using uhaul in the future.AARON C.
Trailer Rental & Towing in Loxley, AL at Auto Medic Wrecker & Towing
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Loxley, AL 36551
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Friendly staff and the un-hook was Quick and professional.NELSON G.
Customer service at pickup was awful, I did all the registration online so there was basically nothing for them to do and it still took 30 minutes not to mention they acted like they had more important things to worry about .Ronald H.
Great customer service. Great character, and fantastic help.WILLIAM V.
Self check in took over an hour...only to end up inside the building to get the key. Very time consuming, and extremely frustrating.Kennth S.
After i bought back the trailer i rented i got a phone call saying the trailer was damage i have a video of the trailer setting on the lot after i bought it back a detailed video there was nothing wrong with this trailer whatsoever i always take videos for this reason,they also took $600 from my bank but the next day they put it back in the bank that was very stressful i wont use them againRicky K.
Drove 40 miles to drop off Had to unhook myself in pouring rain No assistanceRidgely H.
My truck was never there. After waiting 2 hours they found me another truck which made me travel and pay for 30 more miles. I wish my bill would get adjusted to reflect thatMarc W.
I didn't really know where to park but that could ha e just been me in a rush to get the truck back. Overall, it was super easy to return the truck here.KRISTIN L.
They didn't even bother to go check in the truck. Cut him off mid sentence when he was trying to tell her it wasn't due in until Saturday to see if we could get a refund for one day. Horrible lot to try and get in and out of.MICHAEL M.
Great experience will use againLavon P.
Clerk said she was new and couldn't answer a lot of questions. The trailer itself seemed old and the tires or not great. This was a last minute rental, but we won't make that mistake again.Adam B.
Vehicle wasparked in a tree so that the tree limbs scrape the whole side of the vehicles I went to pull out the windshield is cracked right across the driver's view dirty has been swept out as a former agent I was it was a disgrace to know that they would leave them like that and this is the one that they've used for a 20 local runs onlyI was to pick it up here but in your guys to eat steamed stupidity you changed it from loxley to Spanish fort to another location while I'm sitting there knowing I'm supposed to be at automatic and in reality I was supposed to be in Spanish fort Alabama to pick up the vehicle 15-20 miles away which then I would have had to pay extra for driving from point a to point b back to see what it cost me an extra $20 just on that or $30Timothy B.
THEY ARE FRIENDLY AND PROFESSIONAL,THANKS AGAIN..COREY W.
Attempted to rent a trailer on Saturday morning but was to return on Sunday afternoon and be charged for 2 days. Used a different location that didn't charge me for Sunday.Peter S.
The Cargo area of the truck was not swept clear, it was dirty and the inside of the cab smelled of smoke and like a dog. On a good note, the vehicle drove well and was good on gas mileage.Michael G.
We were affected by the hurricane and out time extended. Cant thank you enough for helping us!Judith B.
Convenient location, staff was helpful and drop off was quick.Richard S.
This location is new. T and L did everything they could to get me the rental that I reserved. Local/Regional Mgr not available to help in the process. They were very helpful. As far as the actual equipment, I am concerned that U-haul allow tires with as little tread on them as my trailer had on it. This is not a reflection of this location. I would recommend them to others!Thomas C.