The location we closed with a â€œbe back at 8â€ sign on the door with no way to contact employees. It was 11 am. All numbers for the location were unresponsive.Hanna H.
Trailer Rental & Towing in Lubbock, TX at Easy Stop Storage Lubbock West
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Lubbock, TX 79407
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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I called to see when they opened and the recording said 8 am I got there at 8:37 the girl in the office said oh she does herr till 9. I said please don't make me come back I said can you make copy of my receipt and key and give to here. She just stared at me like she didn't understand what I said I said make a copy and have her call me if there is a problem. She said alrighty then really snotty. I had to get to work. Make the message say 9 or teach her how to do it. That was awful.Kim R.
Location made it difficult to access and personnel were not friendly.Carolyn C.
It was all good, and easy. The people were very friendly and helpful.STEVE T.
Agent was Not there on time and did not know how to use uHaul app. Took 15 minutes and a call to his manager to figure it out. I was told by UHaul that I needed to walk through the gate at the uHaul agents other business to get service. Very poor customer service at pick upJoseph C.
The mobile checkout was a little slow but that is understandable due to COVID.Jesse F.
This location is great! The service is prompt and friendly, the equipment is well maintained and it's really convenient. A really nice experience!Janet D.
Terrible costumer service. I was out side attempting to get my rental for over an hour.. spoke with multiple people over the phone with no resolution. Waisted an hour of my time and still got no uhaul... horrible process to pick up a uhaul. I will never recommenced to anyone.Greg C.
Know Uhaul regulations better and not tell people they will get their money back when they really won'tBailey D.
I had a reservation set for a 17ft truck over a month ago. The day before I was suppose to receive it I got called and told that my location didnt have one for me. And was told that is was my fault for not checking in with her even though the uhaul website dricted my too there location. So then I got transferred to another location which also didnt have the 17ft truck but a 15. The 2ft would of made a big difference for my move. So it was very frustrating to have to pile extra stuff into cars that shouldn't have been there. They also didnt have a dolly and was told I had to drive across town to go pick one up from a different store. So at 69 cents a mile I dont have the budget to go wasting miles and fuel on something uhaul should of had for me to begin with. Later that day I was driving around and notice that a different uhaul location had at least 5 17ft trucks which really irritated me because when I called the help number to figure out why my original location didnt have my truck The help number told me that there was no 17ft trucks in Lubbock. The location I was at was great The owner/ manger was a nice guy but the whole system seems totally messed up. I made a reservation months in advance. I needed a 17ft truck. Not a 15. I'm grateful at least my move was local that way I could make 2 trips. But next time I move my family I'm going to rethink uhaul because moving is stressful enough and adding phones calls of we may or may not have a truck for you is too muchMatthew B.