The instructions for locating the key to the truck after hours need improvement. And the phone number to call for assistance locating the key was and out of town cell phone number. The gentleman could not help me.Mary H.
Trailer Rental & Towing in Lubbock, TX at 66th Street Home Improvement Outlet Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lubbock, TX 79412
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar - ven : 10h am à 5h 30 pm
- Sam : 10h am à 5h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/18/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Lubbock, TX 79412
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Easy to find, quick drop off.John H.
Very nice and efficient staffKori L.
Drop and goVince O.
We set up our rental to be contactless and to pick up the truck at the main uhaul location in Lubbock. We were sent to a small Home Improvement outlet to pick up the truck and nothing was contactless. We had to sign papers and swipe our credit card when we were told it had all been taken care of electronically. We also ordered shipping blankets and didn't receive them.DAVID H.
Reservation was not there at agreed upon time. Owner was very helpful and it ended up working out but only by luck. Frustrating that a reservation is that difficult to hold on to.Rodney W.
When attempting to drop off the truck and equipment the app was not working and the location was closed during the time of drop-off. Due to app errors, I was prompted to drop off the truck and rented equipment on the next day of business (Tuesday). I could not because I was leaving town the morning prior (Monday). I had to leave the truck in an unsecured parking lot.Gilbert C.
Very accomodating and flexiable.Teresa M.
Friendly Customer Service most importantly. Second of all someone knowledge or at least willing to answer specific questions and not treat the customer poorly because they are asking a questionJessica W.
Close to house, had what I needed. I tried the 'on line check in', but after I entered some info, saw that more info was asked for and then there was going to be a next step. Thought this was going to be one of those 10 step deals, so I decided to just check in at your location. Let customers know on the first screen how many "screens" there are.William K.
Great in person service. Terrible service on the pick up app. The lady helping me kept me waiting for 5 minutes at a time between chat responses, strung me along for 30 minutes, and then simply abandoned me. If the physical location hadn't opened, I don't know when I would have picked up my truck.Clayton B.
The owners were closing for the day when I arrived. They reopened to accept my drop-off and made the process a smooth transition.GEORGE R.
They were closed so I did the self check in.Eric C.
U Haul representatives was great to work with. They tried to resolve a problem that I am VERY VERY dissatisfied with U Haul corporate rate structure. I rented this same trailer when moving to Lubbock 2 years ago for $375 but on the return trip back to TN this year, I had to pay $570. This is terribly inconsistent and I am very unhappy with this price gouging from U Haul. The pick up location did not have to move a trailer or anything extra for me, therefore there was no reason for having to pay the extra fee other than the fact that U Haul can adjust their rates depending on situation and timing.Michael S.
Everything went great! Dave and his wife are wonderful people, really helpful and friendly. \We will certainly go there if we ever need to rent a trailer or truck. Good Job!!Delores R.
Amazing customer service on the returnbrittany M.
Very nice gentleman at this place.Phillip M.
Customer service was excellent and fast. No need to change anythingTerry H.
Location was only 2 blocks from my house. That's what made it excellent.Sandra T.
The breaks on the 20' uhaul were grinding and windshield wipers were useless. We drove in heavy rain and had 2" visibility due to the state of the wiper blades. I think it would be helpful if all features on the trucks were tested before renting out.Katherine B.
They told my husband it had to be back before 11 and no one was there to help him unhook it. He is over 70 and struggled with it for a long time and in the process he hurt his back. So in the future someone needs to be at the location to help old folks unhook. I am so upset !Kenneth M.
Excellent customer service kind and compassionate representative 10 starsTimothea R.
Drop off location was ok.Mark W.
Drop off location was great.Mark W.