Location de remorque et remorquage à Manhattan, KS chez Southside Auto Sales

They opened early for us which was a great help.

Great price and no hassle!

Would steer friends and acquaintances away from this location. Not impressed at all and feel I was wrongly charged for damage. Just not impressed with this site at all.

Workers were so rude. Asked employee if we were good to go he said “I don’t care”. Never returning there

The trailer was very old. When I got to my destination I found that it had leaked on my belongings. The tag was temporary and I worried the whole trip that I would get stopped. The back door was not secured by the rental location and was open when we left.

It was pretty much what I expected. Maybe an air freshener or complimentary candies would increase the positivity of my sentiment. It was definitely a U-Haul

The reserved number of blankets not set aside (42 of 48). Staff tried to convince that I ordered too many blankets. Asked me if my furniture was ‘really nice enough’ to need that many blankets. When I asked what options were available, he said I could go to another location and rent the other blankets. If this is the service level, why have reservations and then also confirm the reservation by phone the day before. Guess I should be happy they had close to the blankets I requested, but it would have been the same story if it would have been half the number.

Thank you for your good customer service. Greatly appreciated you helping to hook up trailer and checking lights. Convenience of dropping off early or after hours. Thank you.

Great service

This was a horrible experience! I reserved a truck for 7am but couldn't get it until 9am. My movers had to wait over 2 hours for the truck. I had to pay for 3 hours when it was a 1 hour job. Will not use u-haul again! Have been using them for years!

Everything was fine.

Lovely people! Always book with them.

The location for pickup was easily accessed and in a good location. However, the inside was very dirty, badly cluttered, and looked like it needed a good deep cleaning. The equipment (truck) was old and had very poor suspension. I almost bounced off the road a couple times due to the front end being out of alignment. Even loaded, the truck was shaking so badly it was hard to drive. The doors to the cab didn't seal and I worried they would shake open while driving; the cab was so noisy my ears rang afterwards. The drivers seat was in poor condition and dropped to one side. The seat belt constantly locked up and made it hard to move. The dash board lights were nonfunctioning and driving after dark was impossible. I was glad I had only a short distance to drive and could do it during the day. The gas cap was almost impossible to remove and replace. It appeared to be an old pipe fitting cap.

The folks at this location were absolutely outstanding. The owner/manager (I believe) and another employee stayed late for me when I had to return and pick up a trailer. And replaced a utility dolly for me with zero issue. These folks are selfless and will definitely get my recommendations.

I set this up so my son and his girlfriend could get a van and move their stuff. UHaul's website is very bad. Despite calling the center to make sure the pick up and return would run without a hitch, they were unable to pick up the van because the site needed my DL #. I had entered that when I completed the contract and I was unavailable when they arrived to pick up the van, so they had to sign up for the whole thing again. Nobody said they would need my DL # since I was in Kansas City and they were in Manhattan KS. Your website is very bad. It's as if you don't know how people want to use your services. I called to try to avoid these problems and still failed to get the van, so customer service and the website failed me.

Keith is cool!

I reserved online and went through the steps at the location, only to find an empty lock box / no vehicle keys. The dealership employee had them in his office. I did not associate the business with my transaction especially since the online reservation system said a person was unavailable after 1pm. I expect the steps to reflect exactly what I need to do. What if it was 10pm and no keys were in the lock box? I'd have no truck. Similarly, instructions on the return did not indicate where to put the keys. Due to my experience, I put the keys in the lock box.

Next time they say they want to hook the trailer up, they should know what they are doing. The guy that hooked it up did not tighten down the lock ring on the trailer and it came off the hitch while I loading a vehicle, luckily it did not fly off my truck while driving. Person was rude while I was there and I feel as though my payment should be pro rates since your website says I pay 54 dollars for 24 hrs and I only had it for 7, and I called and asked if I could keep it for 24hrs and I was told I would be charged another 54 dollars which is stupid

Very helpful and nice personnel, but the facility is old, run down, and dirty.

This drop off location was ideal for its proximity (0.3 miles from our location) and its 24 hour drop off

Someone else dropped off the uhaul. I am not familiar with the location.

The odor inside the vehicle was a strong chemical base. We drove with the windows down to mix outside air with the smell inside.

I had to pick up my vehicle after hours and use the online app to check out my vehicle and the key was not left in the lock box and the vehicle was blocked in by other trucks. Instead of picking up my truck at 7 PM I had to wait until 9 AM to pick up the truck after which I had to have a five minute long discussion with the employee that even though it says I had the truck on the U-Haul website that the truck was actually sitting on the side of his building because they never left me the key and allowed the truck to be placed somewhere where it could be blocked in. Instead of picking up my truck at 7 PM I had to wait until 9 AM to pick up the truck after which I had to have a five minute long discussion with the employee that even though it says I had the truck on the U-Haul website that the truck was actually sitting on the side of his building because they never left me the key and allowed the truck to be placed somewhere where it could be blocked in This threw off my entire day of moving and was a huge inconvenience I doubt I will ever be using the U-Haul service again because of these mistakes and a few others

The truck did was not full of fuel when I got it but the dealer told me verbally that it is full so I did not look at the contract. When I went to refill it I had to put 5 gallons into it despite the fact I only made 13 miles on it.

Have daily charges instead of being charged a huge amount for days we didn't use