Wasn't emailed instructions on how to get the key from the lock box to a rented truck. process took an hour and ended up calling uhaul support
Evan M
Treassure Services
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Maplewood, NJ 07040
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 1,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I returned the vehicle , called in to the toll free number to notify them I had returned the vehicle. I confirmed my information and still received a call the following day asking if I had returned the vehicle. The whole experience of not doing this transaction in an office vs completely over the phone was strange as your not clear who you are speaking to and the follow up phone call to conform if I was returning the vehicle was from a random person who was unprofessional. In the future if I need a Uhaul , I will go to Home Depot or Penske to at least have more professional experience.
Rodney BThe customer service rep that handled my extended rental, prior & after ( i had her three times on different calls ) hung up on me various times, she was very short & ignorant. I was confused & she didn't have patience, very,very, very ignorant. 1 & 1/2 hrs to actually finish a pick-up over the phone. Thats the only reason i said i wouldn't recommend that location or any other that has to do with having to deal with that one customer service rep. The rest of the ladies were great bit she was a nightmare.
Miguel RZero stars. We were unable to rent the truck b/c there was no one there, no one answered the phone and no one called us to provide the code to the lockbox with the code. Thank goodness we had flexibility with this move and it wasn't critical to get the truck but I'd be raging mad if I had an urgent move going on.
Lauren SThere was no sign at all with a business name. No one was in the Suite and it looked abandoned. We received the truck with just 3/4 of a tank of gas and left it totally on full. We ordered 12 blankets which this location did not have. We had to go to another location in the morning to get blankets.
Ruth A