None of the equipment was loaded on the truck (dolly, furniture dollies, and furniture pads). They definitely would have made our move easier. We had to find a dolly to use. They credited $46 of the $48 charged which was also frustrating. I feel petty calling back for $2. None of this is because of the location, it all falls on U-Haul. They drop off trucks at this location for customers to pick up. The people at the location were very friendly and helpful.
Joseph T
Exit 9 Marketplace
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Marathon, NY 13803
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We waited over an hour to pick up the truck. It was booked as a counter pickup, but the location said they did not have a counter. The support number kept asking us where we were picking up, we gave the location, then they sent us back to the main menu. The site didn't give us a code to use for the lock they had the key in because it needed to be checked in at the counter, but the establishment said they did not have a counter. The phone number Uhaul lists as the establishments number is not accurate, when calling there it goes to a private cellphone and the woman said she is not with uhaul and she gets these calls all the time. Do better, Uhaul. I would never pick up a truck from this location again.
Kristen AThe location was not that great. However the staff there were friendly. The uhaul itself was missing a furniture dolly, as a result of which I had to buy one from the thrift store where the truck was parked. The tire on that one went flat immediately after, and then I had to go buy a new one.
Salman TThe app for uHaul blows and is almost unusable in certain circumstances. It took me an hour to check in to gain access to the truck because every time I tried to do almost anything through the app it would restart the process back from the start because doing anything at all on your phone, including switching accidentally locking your screen, changing windows, or accidentally refreshing the page will cause the app to restart the process. I originally rented for a different location 2 weeks prior to my reservation and uHaul didn't tell me until the night before my reservation that the original location I rented from didn't have my truck causing me to travel out of the way and additional 15 miles there and back later in the day. Lastly, I had rented a utility dolly that was not in the truck when I picked it up, to uHauls credit they refunded me the $7 for that, but given how terrible my experience was on one of the most important days in my life it would have been nice to receive a larger discount, but they never responded to my request for that. Communication, technology, and service were all terrible.
Tyler PThe pick up and drop off process can only be described as a nightmare!
christopher r