They were very helpful.Daniel J.
Trailer Rental & Towing in Marion, IL at Route 37 Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Marion, IL 62959
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam : 8h30 am à 3h pm
- Dim : 10h am à 2h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Marion, IL 62959
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The owner/ manager of this location would not allow us to go into the office (possibly due to Covid, but in the same city, we were able to go into other businesses). He took my driver's license and Debit card to enter the information, but he didn't ask me where we were headed. When he came back out, he handed me the contract and I saw he had put in that the destination was Augusta, GA (probably because that's where my drivers license address is). I told him that we were not going to Augusta and he replied that it didn't matter and we could drop the trailer off at ANY uhaul location with no problem. I then saw that I was charged almost $550 dollars and was rather surprised it was so much since it was a tow behind trailer and in the past I had rented an actual truck and traveled much further and it was less expensive. I was also extremely annoyed that he just ran my debit card without verifying that I was ok with the charges. It was very unprofessional and extremely poor customer service.Denise S.
Jeff is very helpful and courteous when I drop trailers, that's why I go there.Darlene H.
When contacted by Uhaul was told i could pick up trailer at 10 am. Well at 10am not open, Called number only to be told they would not be open till 1030am because they were at church and would not come in early. My appointment pick up was at 10am..why did i need to wait?????Stephen B.
My biggest complaint is that I was at the location a few minutes after 5 & nobody would answer the door. I cleaned out the trailer I rented , parked & unhooked it. Took the appliance dolley around back so nobody would steal it & knocked on the door again with no response. My truck is kinda loud for it to go unnoticed. And then it also seems that the rental price quoted is NEVER the price paid. That's super irritating, especially when the mgr won't acknowledge me.Robert B.
Awesome service!Randy F.
In 10 degree weather he was out there loading the trailer on for me! Awesome job!!Cory O.
To start, I asked for a personal call the day before to confirm equipment and pickup. They did not call. Morning of pickup the location did not show up so I had to call direct #. They put me through to the local manager. She was wonderful and so helpful. There was only 3 trucks and a pickup at this site. My truck was parked away from from the rest. It should have been parked right at the building. There was plenty of space. Next, the equipment I asked for was not in the truck. No hand cart, no blankets. Next, the keys, trying to get to them, I was told they were in box 2. It would not open and when it's in the low 30's outside and your handling a steel lock trying to open it, it's a pain in the butt and not fun on the hands. That wonderful lady that was on the phone with me told me to go sit in my car and stay warm and she sent her husband up to help me. It turns out the keys were in box 1. Then a employee shows up. He did not get in a hurry to help us out. He went looking for a hand cart and blankets. I want a doz., got 6. I never got the handcart. I was not charged for either. Good thing I had some blankets I could use. When I returned the truck, the guy was still there, but never went to check truck. I did no damage, so all was good there. I ended up only using 14. 2 miles instead of 25. Also he is saying I returned truck with the 1/4 tank of gas th6was in it when I picked it up. Well, I put in $ 18 as soon as I got to town. So I returned it with just over 1/2 tank of gas. I just feel like that location did not take the time to follow up as I asked, nor did they care enough to provide the equipment I asked for. That's not how to run a business.Frances A.
The owner of this location is very responsive. He is also quick to fix something if you tell him something is wrong.Tiffany B.
The man who helped us was very polite and helpful. I chose this location because of positive reviews I had seen and now I can say that I agree with them.Bruce D.
Jeff was very helpful in getting the trailer hooked up and with directions on use. I have rented from this facility many times over the past couple of years and he has always been great and have had no issues. Couldn't ask for better service.Connie R.
Nothing to improve on. He was very helpful and knowledgeable and made me feel comfortable with pulling a trailer before I left.Kevin C.
Only problem was driver side mirror would not stop moving. About every 100 miles I had to get out and tighten it up. Other than that it was a great experience. Truck ran and drove very good.John B.
Jeff was great! Extremely helpful, very knowledgeable, professional and personable! He was willing to help adjust times to accommodate, even though I didn't end up needing that, it was nice to have it offered! Would highly recommend Jeff and his location in marion. ????Kay G.
When I asked about moving blankets he said "Yes I can rent them to you for $10" I was not told there were blankets already in the truck that I would have used, saving myself 10 bucks. I felt gouged. Otherwise a good experience.John D.
Great service!!Bianca J.
Since we have been disappointed with U-haul as a whole we will not recommend any location. Marion facility was great!Robert W.
I had special help from Joe Smothers. He made my experience with U-Haul a great one. I don't plan on moving anytime soon but I work at a job that a lot of people move around. I will definitely tell them how much help Joe was. Thanks Joe you were great help!!Kevin S.
Quit "re-entering" reservations, and "accidentally" leaving additional fee based options "checked". This is a deceptive practice, I have been over charged my last four rentals. (This is the only rental option in my area.) And the Representatives that "will call within 48 hours" never have.Tracy N.
We've rented a lot of U-Hauls over the years and this was by far the best service we've ever experienced.Willard W.
We often you U-haul with out business moving clients. This was not a good experience. The truck was smaller than it appeared in the picture and we were charge a cleaning fee which when I called was to be removed but I have not seen that new bill yet. Also, client said when she went to pick up truck the worker appeared to be drunk. We will not be using this location again.holly P.
The woman that helped me with my reservation was the absolute best I couldn't have asked for a better person. The man was absolutely great also.CASANDRA J.
Someone had been smoking in the truck so it stunk like smoke. Then I had to wash the windows because they had so much smoking film on the window when the sun hit the window you could hardly see through them. Other than that the experience was great.Nathan C.
Although most of the truck was clean, there were very old cookies found behind and under the seats. Also, while we didn't notice during checkout, at our first stop both right tires were severely low on air pressure. In fact, the "inner" tire was nearly flat.keith P.
They stayed open late for me as I was coming in from out of town. He was very helpful and concerned that I get everything I needed to make our move as stress free as possible. Awesome Guy!Kimberly T.