There was no lock for the trailer. I was worried that it could be easily stolen over night. I had to rig some type of lock to protect the trailer.Joe W.
Trailer Rental & Towing in Marion, TX at Big Es Roadside Service LC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Marion, TX 78124
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Turned in unit at 1pm. Received a text from U-Haul at 512pm reiterating drop off time, address, etc. called number on text to find out what was going on just rang. Called drop location back to follow up but did not feel wRm and fuzzy they'd be completing their end. Not till next morning did I receive an email.MIchael B.
All GoodScott M.
The location was closed on Sunday and am not sure why this location would have been listed as a dropped off location.stephen W.
Quit overcharging themJose C.
Very good experience all the way around.Paul B.
Make sure the equipment is cleaned and the vehicke is larked on a hard surface, not a gravel surface which becomes muddy once it rains. The wheels of the dolly we were given were covered in mud as well, made it rather difficult to use in a home as we were trying not ruin the carpet in the rental we were leaving.Tiffany P.
Really wish there were more drop off locations available for new braunfels. Marion was out of the way by 20 minutes. Please make more options available for new braunfels area drop off.Saidif M.
Great staff and very helpful. They had no hesitation in checking out my lights when the blinkers weren't working with trailer. They quickly got my truck lights hooked up properly so I was on my way. They are great, and will do business with them again!Christan R.
Great service!Robert S.
Ms. Shelby was a pleasure to work with during the check out and the check in process. Thank you!Bob L.
They seemed unprepared for us, despite the reservation. Perhaps communication could be improved among employees.Sarah W.
Astounding customer service skills. Polite, courteous, respectful and a willingness to assist. We didn't have to wait at all. As soon as we pulled up a representative walked out to meet us with a pleasant smile and friendly welcome. This is how customer service personnel should act. An excellent example for all to follow.Adolfo P.
Nothing! This was one of the greatest customer experiences I've ever had. A hispanic gentleman came out and unhooked the trailer from my vehicle before I ever made it to the building. I went inside to check out and the woman working behind the counter had already e-mailed me my receipt and told me I was good to go. Fantastic Service!Emilee W.
Great customer service !!Bill E.
For both drop off and pickup.Chris S.
They we're very friendly and accommodating. Helped us hook up the trailer and everything.Dale M.
Shelby was super helpful with everything. She took the time to clarify and verify the charges when there were pricing discrepancies between online quote and on her screen. Thank you Shelby!Abigail R.
Please actually email your customer when their reservation is changed regarding the availability of the truck i reserved. The location has nothing to do with these comments. Its uhaul that needs to get it together!!! Truck front was dirty with trash and someones hat. The air conditioner did not work. The ladies at this store tried everything they could to help with my reservation that got mishandled Any good that came out of this situation is because of their hard work and efforts to help me.Lorraine C.
Cancel the franchise at this location. They charged me $30.00 for a 2" trailer ball that is listed on the uhaul website for $10.95. The trailer had a damaged door gasket that we did not discover until we opened the door to load it.Frank J.
Worst time dealing with this company ever thanks for fucking over!!!!israel G.
The absolute best customer service. The representative is the model in what businesses should strive for.Steven B.
Everything was greatJay S.
Answer door in a more timely manner. Understand how to better approach system issues that was happening when computer said an accident was reported and NEVER EVEN HAPPENED! And owner of location answer the phone regardless of the day to answer the reps questions to help solve the situation. Rep handled it the best she could.Jordan R.
A bit off the beaten path but the drive was through the country and enjoyable. All personnel were friendly and helpful. Yes I would recommend them.Sally L.