due to the fact that u-haul initiated a last minute change to my vehicle and also screwed up my reservation, i was promised a reduced flat fee + insurance which totaled to about $141. i dropped off the truck on time at the agreed upon location back in december, and i just received an additional charge of $280,24 in april. i've already reached out to customer service and they filed a dispute on my behalf (ref: 4702502). based on the invoice, the charge is for 1 week of usage but i only had the truck for 2 days. i'm not sure if this was due to some clerical error but it really sucks and i feel like i was taken advantage of. why am i being charged 4 months later?
Sarah L
Aucomm Car Rental
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Markham, ON L3R3M8
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the vehicle was great but tidy up the rental van before the next renter gets it. it was a little unkept.
Tommy SIt is also quite convenient to pick up. The truck is clean.
SHUANGJIAN LBooked on-line to have a dolly with the truck but it wasn't there, make the moving process way harder than it had to be... Used the app to check-in and checking out and the least I can say it was very unpleasant experience... That could be improved a lot...
David TToo many emails. It took 6 to go through the booking process start to finish
Richard V