The place seemed a little sketchy. He did help un hook the trailer but I asked for a receipt so I knew I was done, he said no you just drop it off. I felt uneasy about that. Online help and phone call was no help. She said she would close it out but didn't. I Did my own research and learned how to do it myself with my phone. Drove back 30 min and did the check-in myself. Not at all happy with the service at either end. Why do you have to take it to a specific place? After we took it to a car wash to make sure it was clean we went to a uhaul store across the street and they said there would be huge fees it dropped at the wrong location so we drove 30 minutes to this dump of a place, and then did it again the next day to make sure it got closed out. Did I mention that I was not happy? I have had nothing but problems every time I have done anything with uhaul. I hope I will never have to again.
Kerry L
Prisma Auto
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mesa, AZ 85201
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I had my reservation set for 9:30am and when I arrived at that time the business was closed since they didn't open till 10am. Very disappointed in the fact that i shouldn't have been able to set the pickup time for a time when the business isn't even open. Once I finally was able to get the equipment the person doing the contract wasn't even there and I had to finish everything over the phone with him. The company lot was unkempt and very unprofessional looking. Very dissatisfied with everything and embarrassed for U-Haul using this facility
Ryan VWhen I turned in the vehicle, they did not wanna inspect it or anything else... When I told them that I forgot my wallet in the other car and could not put the gas in it, they said no. Problem happens all the time And with the picture I took of the gas cage. There was less than 3/8 gas required when I picked up. and then without my knowledge. Or a phone call, they ran my card for an extra $33 for not even $10 worth of gas The customer service person at that location fraudulent act by Running my card without permission..... I don't recommend uhaul to anybody....
Jason SVery crowded no where to really park U-Haul
Meiko BI made a reservation but was unable to pick up my original reservation due to it not being prepared.
Trisha T