Took one hour to pickup truck although registration, license info had already been completed. Had to repeat info such as license 4 times. Wait times on automated system was too lengthy. Overall experience was horrible and will not do this again.Chris S.
Trailer Rental & Towing in Moneta, VA at Smith Mountain Lake Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Moneta, VA 24121
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Cindy was great & super efficient!WILLIAMGERALD N.
The truck floor and cargo area was extremely dirty when we picked it up. The drivers seatbelt would not retract properly. The positive was the receptionist was very helpful with my truck order. Since they were out of 15' trucks, she was able to help me obtain a 20' truck for the same cost. I appreciated their flexibility vs. just canceling my order.Stephanie S.
Service was excellent.ed T.
friendly, prompt serviceSteven B.
The pick up location was clean, and the employee was fantastic, the drop off location was good and the employee fantastic. The overall U-haul experience was not good. I will think twice before I rent againDARRYLLEE K.
Equipment worn, had two tires go flat. Pickup location was very remote and many miles from my home. After loading we found inside tire was flat. Three hour wait for repair then another flat. Brake caliper was hitting rim causing flat. Then I was charged for extra 3 or 4 miles. Not too happy! People were great!JAMESROBERT B.
Nothing, the facility and staff were excellent.Jeff B.
Super friendly and exceptional service!!PETER T.
Advise renter to measure probable distances to best guide rental options. For me original rental site 6 miles away but then sent 12 miles to different site ( I did see truck @ original rental site).I was asked( not my choice) to return truck to Vinton , Va 20 miles away making my 13 mile in town rental Into 50 mile one way rental virtually doubling cost. Staff @ both sites were exceptional. Never received call back about these issues as promised.Contract No: 92307507william H.
Worked with this location several times now and have never been disappointed with the service I have received.Daniel P.
We picked up our truck and none of the extras we paid for were included: appliance dolly and 3 dozen furniture pads. This location isn't open on Saturday. So after calling the 24/7 uhaul number, I was transferred to a marketing company who covers for this location. This gentleman was wonderful. He called a location across town and made arrangements for me to drive over there and pick up what should have been in my truck all along. Major inconvenience. Poor execution, Uhaul!Sandy R.
Great experienceRobert D.
Noticed that the door lift cable on the left side of trailer liftgate had come off of the spindle and gotten caught between the recoil spring coils and made the door very difficult to operate.Daniel P.
I rented a 6 by 12 foot Closed trailer for 2 days . Lady wanted to know where I was going to return trailer . I told her Altavista , Va . So I did what I needed and went to ALTAVISTA ,Va to drop trailer . I was told I could not drop it there and if I did there would be an additional fee of $194.00 . They said that I had to take it back to where I rented or pay the additional fee . So I took it back to where I got it . I will not be renting anymore u-haul products ! You all need to get your business together .Jamie K.
Great customer service! Thank you !Juliet M.
Cindy is quite possibly the finest selection of a representative of a company. Period. Her customer service skills are fast, friendly, and efficient. When I walked in, she was on the phone with her boss, she greeted me in a friendly manner, and began taking my information while fielding her in-progress call. By the time she hung up with her boss she was nearly done with my reservation, and all of my information was accurate! Talk about multi-tasking! I will certainly be doing all of my business with her, as well as recommending my friends and family do the same. A+!!!nathan G.
Staff member onsite was very friendly, courteous & helpful. Paperwork was done quickly & I was on my way in short order.Kenneth P.
Easy in and out. Hours the office is open could be extended to improve customer experience. Drop off box is a plus, I was early returning and had to leave a voice mail as I had received an email instructing me to return the truck to another location different from this one in my contract. Too late as I had left.Thomas L.
Convenient location, limited hours...other than handling the paperwork, expect to do all the other drop off services yourself (like in hitching trailer).Brian S.
Excellent customer service.THERESA M.
Outstanding service and Thanks for the needed help.Barry M.
Everything was just fine and as expected.Briggs A.
Nothing but praise. Thank you!Frank L.
Need to be able to instruct the customer on the operation of your trailers, park the trailers in a spot where you don't have to drive out through mud, should be employees on site that can install the trailer on your hitch.Mike H.