The pick up location was great, very friendly and professional. The U-Haul corporation has a lot to be desired. They waited until the evening before I was scheduled to pick up the equipment to call and tell me I had to go four counties away, a 90 minute drive each way, to get the equipment instead of my local dealer 2 miles from my house. They should have transported the equipment to my dealer or given me more notice. Not a great business model. What happened to customer service being job #1?
BRUCE A.- New York NY
- Montgomery
- 12549
Trailer Rental & Towing in Montgomery, NY at Celtic Speed Motorsports
(Concessionnaire U-Haul dans le voisinage)
134 Braken Rd
Montgomery,
NY
12549
(Rear Lobby 1)
(Rear Lobby 1)
Pour nous contacter
134 Braken RdMontgomery, NY 12549
(Rear Lobby 1)
Services dans cet établissement :
Heures
- Lun au ven : 8h30 am à 5h pm
- Sam - dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
One-Way and In-Town Local Rentals in Montgomery, NY 12549
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Clean the vehicle. It had what appear to be Doritos and dirt on the carpet. Assuming that's part of clean.
Herminio N.- Rating:
- 3.0
I ordered a dozen blankets, which were not in the truck as I was told they would be. Called 3 times to try to get some, waited on hold over 20 minutes each time, never got any. I was told I would be refunded for the charge, but never was.
Roland W.- Rating:
- 1.0
This location does not accept returns and is not actually in business at this address. I had to return the truck at another U-Haul location without any guidance or assistance - wait times on hold were 30+ minutes and there is no chat function on the website. Just a huge mess, will never rent from U-Haul again for a one way move.
Eric P.- Rating:
- 4.0
Hard to tell from just the reservation info that we'd have to drive around to the back of the building to find the truck - no signs except for seeing the truck back there - but after that it was smooth sailing, there's no need to have anyone there to help you, just use the uhaul site on your phone and you'll get a code to get the keys out of the lock box. If you need help from someone, maybe do not choose this location as that could get confusing and they're closed on the weekend.
Stefan M.- Rating:
- 5.0
The truck I was given had a horrible odor. Besides that, everything was fine.
Joseph S.- Rating:
- 1.0
No WiFi in that location so it was extremely difficult to get service! We had to drive around looking for WiFi just for the app to work! Horrible location
Jeffrey A.- Rating:
- 4.0
Location difficult to find because there are no signs. Now that I know where it is and how the system works I would rent again.
Gregory E.- Rating:
- 4.0
Contactless pick up is a little confusing. It would.be smart to give customers a heads up with what to expect. Perhaps give them an opportunity to upload documents needed beforehand. A passport!? The truck was clean and ready though. Once I got through the process, I was on my way.
Valerie G.- Rating:
- 5.0
Everything is great, easy and fast!
MARIMILDR D.- Rating:
- 4.0
The process to retrieve the key was too complicated I spent almost almost 2 hours to get the key from the lock box. I was beyond frustrated.
Ndidi R.- Rating:
- 3.0
The van needs to be cleaned. There is insufficient signage to locate the office.
IDA M.- Rating:
- 5.0
Best rental experience I ever had
joanne C.- Rating:
- 1.0
My original pick up date/time was for Sunday. When arriving to pick up self truck and following all instructions the truck was completely blocked in by another U-Haul and I could not get the truck out. I then called the company where truck was stored and then were off for the day. I called U-Haul they told me it could be fixed and I waited on the phone back and forth for two hours while they tried to make new accommodations then finally said they would give me another truck on the lot, they then did the contract and gave me the numbers and that truck too was blocked in. They told me there was nothing they could do and that they could only accommodate me at another location which was 45 minutes from mahwah. This was absurd as we were already waiting around two hours I had to cancel my move for the day and try again the following day. The following day all went well however I am now being charged to separate charges and would like an explanation. Our U-Haul experience was horrible and I would never recommenced again to anyone
Kaitlyn F.- Rating:
- 5.0
Great service. No over charges (besides taxes). Quick in-and-out
Joel B.- Rating:
- 5.0
The staff is great and worked around my schedule. I rented a 15 foot truck and it was in good condition and I had no issues. Finding them isn't difficult, their entrance is in the rear of the office building, with the uhaul trucks standing out front.
daniel L.- Rating:
- 5.0
The van that was rented had a tire that was very low on air. We notified uhaul and a person came to our location and added air.
Frederick L.- Rating:
- 5.0
The guy was very nice and helpful
Lana L.- Rating:
- 5.0
Olivia was super helpful !
Diandra H.- Rating:
- 3.0
Display in front of the building
Pradeep K.- Rating:
- 5.0
I was serviced like a king truck was great I will be recommending this location in Mahwah to everyone!!!
thomas F.- Rating:
- 5.0
Very efficient and nice to work with. Van was just what we needed to move our dining room set.
Leslie B.- Rating:
- 1.0
It was extremely difficult to find the drop off location. The instructions were terrible and this company's name was not anywhere on the building. The only way I knew that it was the U-Haul drop off was I saw some other U-Hauls parked out back, behind the building. There was no place for me to park so I had to park in front of other trailers. Terrible.
Daphne D.- Rating:
- 5.0
Drop off was easy
Chris A.- Rating:
- 4.0
Running lights on trailer were not working. But puck up location was easy and friendly.
Connie K.