The employee working this particular day was so sweet and kind and love the white/green eyed cat! Lovely place overall!Brenda E.
Trailer Rental & Towing in Monticello, FL at Outback Time
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Monticello, FL 32344
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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I called the Uhaul 1-800 number when Outback Time wasn't open. The operator I spoke with was rude and unhelpful. It was amazing how bad the customer service was. I will avoid uhaul at all cost in the future.JOHN L.
Nothing,everything was very good...Nice service.MICHAEL R.
The front desk lady was very nice!BRYAN JOSEPH L.
The people at the desk were great and were helpful. My reason for the below average rating is the location of where the trailer was parked. The ground wasn't level so the trailer was pointed downhill and the back of my truck was up much higher than normal. It took three of us to lift it high enough to hookup. The owner first asked me if my truck had the proper hitch and he was in my opinion was rude in his attitude. This is the third uhaul trailer I've rented with this same truck and hitch. This location needs a level area to have their equipment located to make this process easier.John H.
They didn't have a pig-tail for the lights and told us not to worry about it then walked away from us when we told him it was unacceptable. Had to wait 3 hours fir roadside assistance to bring a pig-tail. He told us the rental would be comped because of how we were treated. But, when we returned the trailer 3 hours later, we were charged double the daily Trailer rental rate. This place should not be representing UHaul!!!!! We are disputing the charges and will file all formal complaints we can to get this business shut down.Steven U.
Quick, simple transactionDavid G.
Ensure their is no double booking of equipmentLeon H.
I have rented and returned here many times and they are always wonderedLisa A.
The location is a combined campground and UHaul rental. We had a truck breakdown on a boy scout trip and needed to rent a truck to get home. Cindy helped us. She was pleasant, but she was completely unhelpful. She initially told me it would be faster for me to book the reservation myself using my cell phone because she did not know how to help me and was not familiar with the software. She also stated that the campground was her priority and she would need to stop helping me to help campers trying to check in, which she did several times during the hour it took to rent the truck. The online system did not show any trucks available at that location, so I couldn't use it. Cindy had a couple of trucks there but only had 1 set of keys. She was extremely slow, did not understand the rental system, and could not type. After 30 minutes of 'helping me' she accidentally closed her computer screen and had to start over. I kept envisioning the scene in Zootopia at the DMV. Thankfully, 15 minutes later her colleague came in who could show her what to do and took are of the campers who came in so Cindy could help us. The process took an hour, which was frustrating, especially given the long day I had already had. If the second lady had not shown up, we would probably still have been waiting in line or would have made alternate plans.Â Oh, and they told me the truck had a full tank of gas but then it only had 1/4 of a tank, meaning I had to immediately go a fill up.willam G.
Employee needs customer service training!!! Rick was very rude!! He cared more about the people who wanted a rental spot at the camp ground!! I worked through the door at 12:03 I'm the only customer at the register but yet it took him a whole hour to process my uhaul rental. He had a whole conversation with different people on the as if I wasn't important! I didn't get check out until 1pm. I can truly say this was the worst customer service I ever experienced!LARIESHA W.
This location never checked the truck in, I had detectives calling me about stealing the truck. Such a mess. This location shouldn't work for uhaul.Jennifer S.
Nothing. They were very nice and friendly.Jody B.
We were sent to Monticello Towing first no way would we leave the van and truck. Looked like it might have been cropped before we turned the corner. No drop box and only one trailer was in lot. After the stress of going to the wrong location. We felt much safer leaving hooked up at the KOA after hours by the time we found it.Marcia B.
Why even bother making a reservation early if we don't find out about the uahyls until the day before our intended move. I am very unhappy with this process and do not understand why available trucks at my preferred location could not be rented to me. I am very upset that I had to add an hour and a half to my moving time when I could have walked to my preferred location and been on my way. It is extremely inconvenient to operate this way while other truck rental companies can guarantee me a truck at my preferred location.Sydney F.
drop off was quick and easy.JIMMY U.
Staff complained the whole time about uhaul when I simply asked where to put the trailer and if she could check it in. Never would come out to visually check the trailer.Steve G.
We reserved both a truck and auto transport trailer. They waited until we showed up to tell us they couldn't find the keys to the truck. We then had to go to another location to pick up a truck and then back to them to pick up the trailer. When we returned to pick up the trailer they never even bothered to come out of the office. We hooked up the trailer in our own and had to go in and tell them that we even had it.susan D.
They never offered me any kind of insurance.Justin N.
She was very pleasant and personable and the place looked very nice. We plan to rent a cabin there soon. Very clean!Bridget A.
I was told that I would be able to use a car trailer to pull my Honda Civic and the only one available was here in Monticello instead of Tallahassee where I was originally from. After driving 45 mins to get to Monticello and waiting another hour for technical difficulties, I was told my car cannot go on a car trailer nor do they have one available even after I made the reservation to days in advance and called every day to be sure. I wasted my gas because I could've gotten a tow dolly from a much closer location and saved my travel time because I was headed north to Atlanta.chelsea S.
Dreadful, almost comical, incompetence. Watch your contract!!!Winston L.
Inconvenient location for drop-off of trailer...robert D.
Make sure employees are knowledgable about how to perform rental contracts and/or have somebody who can be easily reached to assist in rental agreements.Sean T.
Thank youglenn J.