First, this is in english only, when I speak french and clicked french. Two, I got swindled on the gas issue, I sent a a mail to customer service. Three, the truck was in poor repair, motor and transmissionwise, I would have been very worried if I had had to tarvel fargeorges A.
Trailer Rental & Towing in Montreal, QC at Centre Mecanique Gouin
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Montreal, QC H4K1B1
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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The dollies and blankets I reserved weren't in the truck, (the sliding door was not locked), and the transmission was very slippery. I was using the app and its glitches made me lose 1 hour of work. The customer service lady I called had extended my rental by 1 hour at no extra charges but it was charged anyway on my final bill. Really not impressed! Will never deal with this particular dealer again.Marie Andree L.
There is nothing to improve. An excellent U-haul experience. I will be back.Gregory P.
Je suis tres dÃ©Ã§u de mon location hier cher un point de lication uhaul dans un carage macano situÃ© au 6410 coin ouest centre mecano , il veut pas netoyer le camion et le dÃ©neiger, le toit de camion et toute avec la neige et la glace , je lui dit " c est dangereux mrs de partir avec la neige sur le toit " il m a dit " tu peut partir comme Ã§a je touche pas rien moi" et il m oblige de payer 15$ pour l assurance, je conseille personne pour louer de ce point de location uhaul sur 6410 coin ouest svp c est irresponsable et zero professionnalismeMehrez H.
Front counter clerk was amazing and extremely knowledgeable and the equipment was in perfect condition. The rental process was made easy thanks to this clerk. Excellent customer service & easy to find/get to.bryna A.
J'ai eu un problÃ¨me avec le formulaire Ã remplir sur le tÃ©lÃ©phone. La partie oÃ¹ il fallait scanner le derriÃ¨re du permis de conduire n'a pas fonctionnÃ© ce qui m'a fait perdre du temps. Mettez cela plus simple exemple: prendre une photo.Linda D.
Super. Even on Christmas Day you guys had customer service and it is pretty safe. I like that â€œdouble verificationâ€ where someone verified information before allowing me to take the truck. Very useful and keeps fraud away. I used to rent with discount but from now on it is uhaul or nothing! Thanks for this self serve. It is a life saver seriously.Mounir F.
everything was smooth, truck was available at requested time (morning 9am) even though I reserved only 12hours earlier wasn't happy that It took more time at pickup because uhaul had to verify a 2nd verification because my driver's license wasn't enough overall satisfied with mobile pickup. can pickup and drop-off whenever I wish.SIMON W.
the Android app did not enable the CONTINUE button even after I took a photo of the dashboard many times (dropping off the cargo van). I tried at least 5 times since scratch but the result was the same. Luckily to me, the website dropoff worked well.toso P.
Better truck/ suspensionHugues V.
Dashboard was very dusty. Rest of the truck was good.Ivano M.
Application mobile devrait Ãªtre supprime car elle ne fonctionne JAMAIS....Yacine L.
Prompt customer serviceCHABI SIKA FAIZ G.
It wasn't clear there would be a charge for refuelling and if we do refuel it's hard to determine how much to refuel. So in the end we just paid. If there was a clear indication how much to refuel it would be nice. We were also first time user so we were a bit anxious on how using the Uhaul website will work for checkout. It would be good an email was sent to let us know how it work after you sign in. The email only told us to get to the location and sign in to the app. Only when I sign in it told me to turn in my gps but it took a long while for my gps to be on and the app keeps saying it's off. In the end I used my wife's phone where she had her gps on for a while and it worked. I think this part could be improved. Letting users know to turn in gps before signing in via an email or in the error message to tell the user that gps may take a few minutes before its detected or maybe a refresh option.Samer K.
Super service, rapide et simple. j'y retournerai encore !Richophene J.
Le clÃ© du camion n'Ã©tait pas dans le casier comme prÃ©vue. Cette situation m'a causÃ© d'Ã©norme dÃ©sagrÃ©ment. Le service est vraiment mauvais. L'application ou site web ne fonctionnait pas sur mon Iphone. De plus, le service Ã la clientÃ¨le au tÃ©lÃ©phone ont tous la fÃ¢cheuse habitude de transfÃ©rer sans indiquer oÃ» sera transfÃ©rer l'appel. Beaucoup d'amÃ©lioration Ã faire.Rico J.
excellent serviceMichael P.
Il m'a chargÃ© des frais additionnels pour le gaz malgrÃ© que je l'ai dÃ©jÃ remis Ã niveauAMAL B.
When you order a u-haul it would be nice that the rental was what you ordered and not an upgrade at a increased priceSTEVEN MICHAEL S.
Je recommande Uhaul quand vous me rembourser mon ??$ promis Ã Saco Maine officeRidha D.
This was not our preferred location and though it was only a 4 mile distance from our preferred location, it was a 45 minute drive in rush hour traffic. We also requested a 10' truck and received a 15' truck. I was told this was a "free upgrade", however it was too big and ended up costing us more in fuel. Though I realize that this has nothing to do with the location, and when I called Uhaul I was reminded that location of pick up and size of truck cannot be guaranteed. My main issue with this location was that I did not receive our invoice/price breakdown. I called Uhaul yesterday afternoon and they could not send it. I will have to call again today.Ryan C.
J'ai perdu la clÃ© et votre service 1800 n'a jamais Ã©tÃ© en mesure de m'aider concrÃ¨tement. Ils Ã©taient tous gentils mais sans solution. J'ai due m'organiser tout seul et payer $400.00 pour une clÃ© et j'ai perdu $500. d'honoraires. Pas ma meilleur journÃ©e et certainement pas une belle expÃ©rience avec U HAUL. Je vais recommander le garage mais pas U HAUL.Jean yves A.
Best staffdaniel W.
S'assurer que la boite du caion a Ã©tÃ© balayÃ©eEric S.