Battery failled after 1 hours stand. I lost 2 hours of moving ... Overcharge 20 $ after the open hours ??? I have the truck 10 feet in saturday. And the store close at 4 pm in saturday !!! The Max Autos 2380 Boul Marcel-Laurin Close in SUNDAY. How can i return in Sunday if the garage is CLOSED !! For the door, i return the truck with the key inside and i lock the door. The repesentant of Max Autos ask me to do that and after his upsut after me. By the law, we have to lock the door of vehicule in parking. 5,75 $ charge extra ?? No explicationQUANG THUAN L.
Trailer Rental & Towing in Montreal, QC at Max Autos
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Montreal, QC H4R1G9
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get the truck prepared, fill it with gaz, broom the snow out and scrape windshield, get to the front counter when the customer arrives, talk with him in its language at least make an effort, take care of customer on his return. basically do your job or leave it to someone else.Eric F.
great serviceNicolas M.
Made a reservation for a truck at 8:30am no one was there until 9am. Had to search for someone to give me the key after online check in. First guy I asked said he knew nothing, second guy said â€œboss not inâ€ and walked away.... I waited another 15 minutes on the phone with uhaul to locate another truck and then the â€œbossâ€ shows up. Got the truck 1 hour after I booked it. Truck was terribly maintained, 100km/h shook the entire truck, for a garage they don't seem to maintain their equipment very well. Would not recommend to anyone.NICHOLAS B.
The mobile pick up was not coordinate with the current location. I showed up at 7h30 as per my reservation and the place was closed. show back at 9h and my reservation was expired. Had to reserve again and come at 10h. i lost 3h in my dayfreddy Y.
Merci pour l'excellent servicetarek Z.
I received a call telling me that I had to get the truck a another place because the one I reserved was broken. Once I got there, I found the truck but there was no utility dolly in the truck (I reserved one). They couldn't find one. I did the online pick-up. I had to demand my key at the counter. No one was there. It seemed that no one working for U-Haul was there at the moment (during business hours). Someone who was working in the garage aside the U-Haul office told me that he had to call his boss to find the key. Once he called his boss, he told me to look under the truck's driver's seat. The truck was unlocked. I couldn't believe that they left the keys under the driver's seat with the tuck completely unlocked. Overall I lost 25 minutes, trying to find a dolly, someone working for U-Haul and the key. For an online pick-up feature, that's a terrible service.Charles T.
The mobile app did not work well and I had to call to get instructions on the pick up and then call again to close out the contract after a few attempts to use the app unsuccessfully.Paul F.
Ensure the client receives information about the pick-up location when ordering on-line, I went to the location closes to home, fortunately the staff at U-Haul was very supportive and help me find the proper location without penalty. Also the 1-800 number didn't work, I call directly to a U-Haul location.Christian B.
They forgot all the extras I had ordered. No dollys or moving blankets. The truck had old face masks on the seats. When I returned the truck, the drop-key box was almost impossible to find.Christophe P.
It was not a Uhaul branch exactly. Basically, it was a body show that does Uhaul as a side service. If the place can be more professional with someone always at the front door and with some signs that say Uhaul it would be better. The customer service was good himself. The place can be cleaner and more organizedShahabeddin M.
I didn't received my trolley, blanket, applicane trolleyRaju R.
more maintenance on truckJohn L.
I had the truck 2 hours later.Christine M.
We asked for 1 furniture Dolly and 1 dozen of covert/blanket and they simply told us they don't have them in store so we had to manage to do our job without them or had to stopped by another Uhaul location to grab some witch doesnt make sens AT ALLA since it's our moving out day and have a jam packed schedule. It's not our job to go and grab some during our fully loaded schedule since it's clearly a professional mistake from them. It was kind of insulting to be honest. We were furious. Oh and we were at the garage around 8:00 since our pick up time was at 8:30 and we were ready to chit-chat and get going by 8:30 and start our day, but no one was there. The guy came in at 8:20 so with all the Â«Â blablaÂ Â» with left around 8:50. The guy was closing his garage at 5 so he told us we needed to finish before that time- if not - our car would have been stuck in his private parking. Never had a problem with the original UHaul warehouse with the check-in and customer service but I will definitely never recommend nor go to a garage no more. Poor service. And a lot of stress for nothing on a big day.Melyna M.
I've made a complaint on the phone channel, and never got a follow-up call or email. I will genuinely never deal with you guys again, and recommend against anybody I know using your services.Boris I.
Honestly, it was a convenient pickup and drop off. Only problem is that the truck itself didn't really feel comfortable. The cleanliness could've been better inside the truck. There was lots os dust inside and on the dash which tells me that the truck hadn't been cleaned in a long time. Considering the situation that we are living in right now, I would've felt more comfortable knowing that it gets cleaned. There was also some silicone on the part that connects the trailer to the cab which on the highway made it sound like the door was wide open. Not a comfortable drive especially if considering a relatively long distanceEd B.
Votre reprÃ©sentant est excellent.Issoufou A.
Do not speak French. Tried to call them, no answer. The location is a big mess.Benoit B.
Very poor service at this location Max-Autos. Don't speak french or english. Nothing regarding Covid-19 procedure, nothing. THe guy at the reception knows nothing about U-Haul. Don't go there!!!lucas D.
The truck was not well cleaned out in terms of the cargo area where things are stored, and as well as the front end where the driver isAlex D.
The truck i took was having its wiper broken. And guess what? Rain started when i was on my way. When i turned on the wipers, & i saw it is broken. I could hardly see anything on the road. I got really scared. It was really horrible experience. Please for the safety of the client, keep these minor bugs fixed. I don't have any other complaint. Just fix the wipers.Shubham G.
It was a pleasure renting from that agent. He was very helpful and informative about options to take to help my move be easier. Friendly agentEphrom L.
This location is not a typical UHaul center, but more like a salvage garage. The environment is messy and dirty. I was not aware of this, and chose this location because it's the closest. A big mistake! First, no one at the reception desk when I arrived. Second, the truck is like twenty years old and never been maintained. Upon return, the guy examined the truck with a picky eye and trying to charge me at every possible chance. I purchased all the insurances and waivers!!! Clearly he couldn't find any cosmetic changes but he was not happy with that. He pointed to the dirt on the loading ramp and charged me $25 cleaning fees. It's not over yet, I drove probably around 10km and the gas level at return was almost the same as when I drove off and I couldn't even notice. Shaking his head, he charged another $18. What a rip-off!! I'm a frequent U-Haul customer, but this is the WORST experience ever!! Stay away at all costs, otherwise you'll regret.Guang M.