I rated my experience as 'poor' for the following reasons: * Your web site indicated that this location was supposed to be open and that I could talk to someone when I picked up my rental truck. * No where in my on-line reservation and confirmation did it say that this pick up location would be closed and that I would need to access the key for the truck rental using the Uhaul mobile app. * After receiving no answer from the pick up location phone number I call the Uhaul 800 number. The service person was not of much help and gave me a different phone number to call a service representative. * The service representative was able to check my credentials and and provided me the code to the combo lock box to retrieve my key. I showed up at the pick up location at 8:00A and finally left with my rental truck at 9:30A. * When I returned my truck I found myself in the similar situation because I still didn't have the Uhaul mobile app on my phone. I have to once again call a service representative who closed out my contract and gave me the lock box combo key to return the truck key. My ordeal with this rental could have been avoided if: * When making my online reservation it stated that the pick up location would be CLOSED and that I would have to do set service * When making my online reservation I was notified that I MUST have the Uhaul mobile app on my phone BEFORE arriving at the pick up location. * Although I had a Uhaul account prior to arriving and could access my account and see my on-line reservation the Uhaul system did not provide me the opportunity to take steps to pick up and drop off my truck. That would have been straightforward and intuitive. Instead Uhaul requires that I use your mobile app for pick up and drop off and as someone who infrequently uses Uhaul I saw no need at time of online reservation to load the Uhaul app. I was one of 3 customers that experienced the same situation the morning that I picked up my truck.Michael K.
Trailer Rental & Towing in Morris Plains, NJ at Morris Plains Automotive
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Morris Plains, NJ 07950
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
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Courteous and helpfulChristopher Y.
Staff was attentive and helpful. Nice teamLaura M.
THIS LOCATION WAS GREAT, BUT I WAS TOLD THE DAY BEFORE MY MOVE THAT MY PICK LOCATION HAD CHANGED, THEN THE MORNING OF MY MOVE, THE LOCATION WAS CHANGED AGAIN TO MORRIS PLAINS BUT THE AUTO TRANSPORT WAS AT ANOTHER LOCATION. TOTALLY UNACCEPTABLE & CAUSE MY TRIP TO START 5 HRS LATER AND LOST MY HOTEL BOOKING AS I DID NOT HAVE ENOUGH TIME TO REACH IT DUE TO LATE START.Alastair M.
Don't change anything if is not Broken don't fixedWilliam A.
Everyone was pleasant and knowledgeable. My experience was fantastic and I would recommend them to everyone.Philip C.
Great experience.Richard K.
Provide the information about drop off prior to. I put keys in Dropbox before I took pictures. Allow pictures to be uploaded from phone. Currently you have to take the picture from the app. I took the pictures and saved in my phone. But couldn't upload them.David S.
I was frustrated that I reserved the pickup location to be Morris Plains 1 MONTH before moving and the day before I moved I received a confirmation text stating that my uhaul would be picked up from Fort Lee, NJ (36 mins away from the home I was moving from) and so I had to cancel that reservation, book in Morris Plains the morning of moving, just to find out that they didn't have an option for 1 way trip and I had to bring the truck back to morris plains by 5 pm from the home I was moving into in Hackettstpwn (40 mins away from Morris Plains). Overall the experience was not great and I was very stressed out about having to rush the moving process and still have the truck back by 5 pm. I would not use Uhaul in the future due to the fact that I reserved one month before moving and it was still not an easy process.Tabitha M.
Educate customer service that customers have the right to ask clarifications on charges.Nandan S.
Excellent service all aroundEdward B.
Nothing - well doneFrederick O.
Did not appreciate U-Haul changing the terms of my rental to Truck 24-7 Pickup without my permission especially since I do not own a Smart Phone.Roger R.
Excellent customer service - quick check In and on my wayJaved R.
I honestly can't think of anything. I was extremely pleased with the entire process and I would certainly use this location again. Thanks.Richard L.
People who worked on site were incredibly helpful and a pleasure to work with.MATTHEW P.
Never got a phone call, email, or receipt. Just a charge for I don't know what bc I returned the truck with less miles then given and 1/2 tank of gas- that I was given. Terrible service- actually questioning ever using uhaul again- I got taken advantage of. I paid 130 dollars, was promised 100 miles, got 93- was given 30 more at the pick up site and was charged 11.22 for I don't know what from the drop off site. Extremely disappointed in uhaul and their unprofessionalismFATIMAH H.
Smooth and easy. No problems. Tammy was great: professional, friendly and knowledgeable. First rate experience all the way.THOMAS C.
Every part of transaction was excellent!KENNETH B.
The people at the counter in the Morris Plains,N.J. location were just wonderful. Every other bit of the U-Haul experience was absolutely awful. Would never recommend U-Haul to anyone else. Scrap you entire Website and start over. None of it is of any use.JAKE W.
The location was spacious, clean and made the drop off process easy. I would use them again and/or recommend them.Derek J.
great staffJAMES H.
Everyone was friendly and courteous. I've rented from this location multiple times and will again.Bradley L.
Amazing staff and customer service.Alana M.
Very nice people. They were also knowledgeable and helpful.Ken L.