Frank went above and beyond to make sure I had the best experience with Uhaul! Thank you again:)Carla T.
Trailer Rental & Towing in Nanaimo, BC at 4DFeet Shoe Repair & Orthotics
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Nanaimo, BC V9S1N3
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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You got the pick up location wrong. I rented at Old Victoria Road in Nanaimo.Robert W.
Amazing service. Very Friendly and fast and easy process. Thanks so much!!!Ruby D.
have final invoice price be equal to original telephone quote,less profanity on part of uhaul rep.ronald H.
Thank youpaul R.
Quotes from one location and our eventual location were significantly different.Susan C.
Very bad customer service. Extremely rude. I'll never return to this location. I left a review on Google reflecting that.Kerry C.
Do not ever use this location. Very odd and unprofessional, representative was swearing, annoyed, asking personal questions not related to this rental at all. I was very uncomfortable the entire transaction. As well the truck was difficult to steer, so much slack and play in the steering wheel and it did not feel safe especially while driving on a wet road. Yet the truck was clean.Corinna S.
We rented online and DECLINED insurance . When we went to pickup the truck we waited 35 minutes with his 20 year old SLOW computer, And were asked if we wanted insurance , we said NO ,and were asked again for credit card number. We had already declined online the insurance and had also submitted the credit card number. And were billed WITH THE INSURANCE. The amount was small, however it is the PRINCIPLE of the matter. We had declined online and verbally. It took some doing to get a refund from 4D Feet Shoe Repair pickup location. as a text message ....we are watching our credit card to see if it gets the refund.Turgut C.
Not only was it over an hour to get the truck. I received it filthy and with mechanical problems. I left it with more fuel than I got it with and I cleaned out the entire back of the truck. Still got hit with a 25$ cleaning fee? BrutalTyler M.
Everything was great! Friendly and efficient service from the owner.Alyssa Z.
Not a thing, nice person, would rent from that spot again.gary F.
When booking the 10' truck, I was not aware that there was no ramp on the smaller trucks. I was not asked if I was aware of that nor if I wanted one (extra charge or not). My help and I did move successfully, however would have been easier on these knees and back if there was a ramp, esp since there are hook holes for a ramp. Thanks for the feedback. Cheers. Keith EdwardsKEITH E.
The manager was very polite and accommodating. Would love to do business with him again!Neelaksh T.
Keep Frank. He's awesome ??Leanne N.
This was the worst experience I have ever had renting any kind of a vehicle. First of all, your website and phone app are not easily used. I started on the website, moved to the app and was unable to upload my DL. The front part of the bumper lost a screw between the rental place and my home. THEN.....I have problems with the Storage place that I am putting my belongings in not being available on Sunday although I was told they would give me access. I, therefore, required the truck for an additional day. That was very difficult to find but I eventually did an on-line chat. The next morning, Monday the 25th I was to call the rental place at 10:00 am. As I was arranging my workers and driving to the storage location at that time I was unable to phone right away. The owner of the location phoned once to my home number and 3 x to my cell before I saw I had a call. When I answered he was extremely rude and accused me of knowing that someone else was waiting for the vehicle (as if I would keep it an extra day if I didn't need it). I would imagine that a truck being delayed for unforeseen circumstances must be a common occurrence in your industry and this man was unable to handle this in a polite manner. When I returned the vehicle around noon, as I walked in the door he said "someone yells at me, I pass it along". It went downhill from there...this man should not be in customer service if he can't handle a simple problem without being rude and insulting. When I responded he told me I was never going to be able to rent from his location again!!! When I listened to all of the messages he left me, in one message he said "I am trying to recall if you did this last time". Does he think I have nothing better to do??? I have never rented from that location before, so he must have me confused with someone else. I have had him repair my shoes for the past 10-15 years and he has always been a little grumpy but never outright rude like he was...this man does not represent your company in a positive light. I would never want him to represent my company and if he was my employee he would be fired for incompetence and for his disrespect to customers. I can only think that you must get many complaints about him. Not only will I never go back there for anything, I will tell my wide network of friends to do the same.Catherine P.
Never received a contract, was charged a cleaning fee and inflated gas charge.Storm M.
Owner was rude and made weird/sexist remarks. Answered the phone with just an angry â€œhelloâ€ then proceeded to continuously speak over me. Was uncomfortable at the shop alone.kiersten A.
It may be a good idea for disinfectant wipes to be included with the truck at this time. We got the truck immediately after the precious costume with no way to disinfect.Martina M.
We were overcharged and charged for things we didn't want without asking us and never had anyone call us back to discuss the bill.Daniel P.
I use uhaul alot as you will see the girl in Arizona Barbara was awesome and the dealer in nanaimo has a great sense of humor I will be backDavid L.
The renter of truck Mr. Frank Howard is a verykind good hearted man. He processed my paperworks quickly, and had my reservations confirmed. He sure knows his job very well. I commend him to be promoted kn the U-Haul Company. I enjoyed driving your 10' cube van. Thank you!mel P.
Not a thing really good service from the shoe manDavid L.
I would like to make an official complaint about this location and the man running the shop. He was sexist and completely unprofessional. I would NOT recommend. Unfortunately, when I tried to live chat with UHaul the assistant ended the chat while I was explaining what happened after she asked me details for my complaint!! NOT impressed UHaul!Julie C.
The truck was not clean on the outside and smelled like someone had smoked in the cab the entire life of the truck (which was 65,000 mi). The windshield wipers were not working properly as well.Ian G.