First of all, I was WAY over-charged and the mileage was wrong. Then, the truck smelled like smoke and the gas tank was not on full. My biggest complaint really is with uhaul experience with the 800 numberLISA D.
Trailer Rental & Towing in New Caney, TX at Caney Creek Self Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in New Caney, TX 77357
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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I have no trouble with this location but the overall experience was not the best I've had.JAMILYN M.
Staff was amazingARIEL G.
service was excellent. equipment availability and with no issues. AAA rated as far as i am concerned.Bruce N.
The truck barely started each time. I rented an appliance dolly and didn't have one in the truck. Was charged for a utility dolly and moving blankets which I did not rent. Very disappointed in this rental.Anita G.
Faster check-in-checkout. It really took a while to get processed for a rental. Also it's interesting that your survey doesn't get into pricing or value of purchase. You do charge for everything yet I'm filling this valuable info for your company for free. call me sometime, i'll chat with ya.Gordon I.
Have a few different size trailers available at location.RAYMOND WISHARD M.
Steve was super helpful for all our needs, ie... lighting wires. We will definitely rent there again and recommend to family and friends.JIMMY S.
Rep was not helpful in hooking up and asked too many personal questions.Kyle J.
Took me 45 minutes to check in and I had already paid or provided my credit card information the night before. And the system kept going down. Very frustrated.CHRISTI F.
The people were great but they need to pay attention to the contract dates because it says I turned my truck in a day late but I received it Saturday and it was turned in Sunday. I was given till Monday morning to return itHayley B.
The lady was very nice. I recommend this place. I will rent at this location from now on.Ricardo G.
Told me to call corporate for my early return day refund and no answerAdolfo F.
Only problem it was almost on empty when I got the truck . SOMEONE AINT DOING THEIR JOB OF READING THE GAS GAUGE. BUT THATS THE ONLY PROBLEM.Scarlet S.
When you promise a customer extra days when you do not have the equipment you should honor that but U-Haul bait and switched my contract when I returned my vehicle U-Haul is a lying scheming company this year as a bait and switch company.Troy J.
Nothing. Great people. Great place.Kay R.
Service was professional and courteous. Equipment was in good shape and clean I will be using these Services againMitchell D.
Initially my request was to pickup the key at the storage facility, then I get there and the place was closed. Not sure why I was given the option if it was not available. This pushed my moving time back hours. Very unhappyAngelica B.
Try installing a jack on ur pull behind trailers. I honestly cant figure why this has'nt been addressed."Lites on, but nobody's home duh!larry M.
The people were very nice and helpful at this location. The 24 hours before picking up the trailer, I tried to call, and calls were not going through. (IF there was tech issues that resulted in a delay, then my ratings would be higher). I was given two Visa gift cards to use for purchase - each with substantial amount. One was used more than the other. I made the reservation, and a family member of mine went with his vehicle to pick up the trailer. I called one hour prior to scheduled pick up, and the trailer and equipment was still available. The driver arrived on time, yet there was substantial delay. They told him the equipment was not ready. He is a senior adult who is very active, yet he has dietary needs. He was scheduled to be somewhere following getting the trailer attached. Tech glitches occurred (which if tech failure from some disconcerting tech event, my ratings are higher). They ran one of the Visa credit gift cards, and it did not go through. They were supposed to call me for alternate payment, yet instead, they made the pay which he was not anticipating to do. Both the driver (my family member) were previous and recent crime victims. Mine was most severe and happened prior to his. I was given Visa credit gift cards to use and told that would be possible. They told him a charge of $60 would be made to use the Visa credit card gift cards. I was given the money on those because of the recent crime events. I am concerned with the delay, the pressure that put on my family member, and the lack of understanding of our needs when verification was made prior. The trailer and equipment was in good condition. Bless you, and we love each and every one of you far more than you know.Molly M.
Only place I had to hook-up and un-hook the trailer myself. Glad I had my son with me, it was pretty heavy.Marcos B.
I ordered the truck for me to pick up at 8am. The location did not set the truck up so I had to wait until store opened at 9:30am. The worked was 30 mins late to open the location. I ended up getting the truck at 10am, I ended up loosing 2 HOURS of my DAY!! Unacceptable!!!Kenneth S.
This location needed more help on a Saturday. The one person is not enough. To ask one person to do all that is required reflects poorly on the owner of this company. Taking advantage of your employees will not get you into Heaven!!!frank H.
The staff was very friendly and helpful in helping choose the right equipment that was needed for the job.JOSE A.
Help hook up the trailer. The duel axel trailer is hard for one person to pickup.cecil W.