This location felt unsafe. The equipment appeared to be used the night before as a location for homeless to sleep in. The dealer kicked a bunch of garments and trash out of the trailer but not everything. When we got hole we found drug paraphernalia in the trailer. Not also wreaked of cigarettes (several butts in the trailer). We had to thoroughly clean and disinfect the trailer to be comfortable using it. I have registered this as a complaint twice and have not heard back with any apologies from corporate to date. I was routed to this location for the trailer 45 minutes from my home (not the selected location).Richard M.
Trailer Rental & Towing in New Castle, DE at Super Memorial Fuel
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in New Castle, DE 19720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3 Average Customer Rating
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I was chaged for two rental periods. He claims I came back five minutes late. I was suppose to pick the truck up at 9am he did not show up until 9:45 Am. I took the truck at 9:59 am and returned it before 4 pm but the receipt he email to me shows 4:04 pm. Stay away from this rental location. , .JOHN D.
Just have a more earlier pick up time available or late night availabilityRAYMOND R.
Truck cab was clean however the box had packing peanuts in the back which we cleaned out prior to returning,dino V.
When I picked up my vehicle (10 minutes late due to the fact the uhaul rep wasn't in!! he was late), the vehicle had needles, trash and a condom inside! Absolutely disgusting especially during a time were covid is high. He didn't even check the van before giving it to me and all he could do is waive $10 for me. Pure bs. Customer service was horrible!Ronnie L.
Pay attention, so the reservations are taken correctly. Fix the trucks, so they can take gas, run properly and not cut off. Take the correct gas amount instead of pretending there is more than there is in order to make more money. Have the 3rd parts workers have some semblance of an idea as to what the heck is going on. Clean the truck; it's a pandemic for Christ's sake! Make sure people are there to answer phones at the help desk. Don't tell people to go online for help if no one is available to help; a 57 minute wait before I hung up is ridiculous. And finally get people like Wali, Jessie, and the regional director out so that people can actually get good help and service. DO NOT NOT NOTTTTTTTT get a truck from this location!MELANEY S.
None at this moment.MARIA O.
Guy at front desk very helpful as always . Thank YouRaymond R.
Great service, fast & friendly.Jashveer S.
Uhaul switched the pickup location the day before which was no convenient for us. The New Castle location is in a drug infested neighborhood. There were no blankets as reserved and the Uhaul guy Wally was late. It was a 10am pickup and someone had been waiting since 8:30 for him. The trailer was clean. My girlfriend witnessed 3 drug deals while we waited for Wally to show up. We were not offered a jack to lift the trailer and had to do it manually. The experience there was unacceptable.JEFFREYALLEN B.
1. This location did not have furniture pads for my rental. It took them about 15 minutes to figure this out. I had already checked in on-line, phoned to confirm the day before, and again about 2 hours before pick-up. I was not charged for pads, which was ok, but I still needed pads. I called the national U-Haul number, and was placed on hold for 20 minutes, and finally gave up. 2. Eventually I was able to locate UHaul rental pads on my own from another UHaul location that was clean and pleasant.Rajeev G.
The location area is not the safest but the service was great! I hope I don't get surprise charges! So far under $100.00 insurance included plus $15 for gas wasn't bad! Dolly $10.Nikia M.
Burn it to the ground. There was trash everywhere. Drug deals going on in the parking lot. Homeless person living in the ditch behind the trailer. No one wearing masks. Super sketchy.Michael F.
This was the 3rd location I had to hunt down for the rental. Rental wasn't there at one the second shop was closed. The 3rd didn't show me how to set up dolly properly for a safe carryGARRET H.
None of lights worked had to retire harness in order to use trailer. It was the only one so didn't have a choice, . There was drug deals going on right out front of store. Had to keep watching my back. Took over 11/2 hours to pick it up once I reached store and I was the only U-Haul customer.John H.
There were people doing drugs behind/inside the trailer when we pulled up to the site. This place was in the "badlands" (behind a gas station/mart) and my wife was concerned that we were going to get robbed. No a U-Haul site, as expected. They asked for my credit card and I told them "NO" it was prepaid. You should fire them.TOM B.
I have no problem with this particular location. But I didn't have a pleasant experience overall.At first I had booked a 20'truck to pick up at 8:30 am on 29th. The system let me book it. I planned accordingly because I needed to travel to jersey. I booked helping hand at 9 and there in jersey 3. I got a message just right one day before my booking confirmed to pick up at 10 am. I called. They said they can't really do anything. After several times they wanted to try doing another reservation but just right after I gave my card details phone disconnected no one called me then. I had been trying to update my reservation online which I couldn't do through phone and was able to do finally and I got to pick up at 8:30 am from another location. but then guess what. After one hour I got a message confirmed at 10:30 am this time and same location I had the booking at very first. I called did live chat they said will call back and they did. I got it updated by them finally from new castle location at 7:30 am. Which I next day went and picked. I got a call at 11 saying I didn't pick up my truck so they might charge I said I did already from new castle location. Guess what. In system looks like I had two booking. How can be two booking with same reference number. You got to update your system or fix some bugs. The uhall app doesn't work at all sometimes even when have full network. The helping hand movers help at 9 o clock one also didn't call me then. Just texted on his way at 10 o clock. Then at 11 cancelled saying he has car issue. Note he didn't call or picked my call. How unprofessional. Job number JB-60b4421a. I also had Pre paid and didn't get any refund yet.Sabyasachi D.
Trailer lights didn't work still waiting on a manager to call me...RYAN F.
The location is in a pretty ghetto spot. The folks that work at the counter are very polite and keep the u hauls in an organized and clean state. Definitely would rent again if I was in the area. Make sure you lock your doors if you plan on leaving your car for any period of time.Aidan M.
Helped me hook the trailer to my truck.William C.
Distributor was reliable and very accommodating. I can't say that about the dealer who I was first transferred to on DuPont highway. Not even a working telephone number for them.Carolyn B.
The location is not in the beat neighborhood and the owners weren't too friendly. They didn't come outside and check the truck out with me. Not like my usual Uhaul rentalsjames B.
Great serviceWilson W.
Very helpful and attentive. My drop off went smoothly I had no issues.Tricia B.
Efficient dispatch, store is cluttered.Matthew S.