Got a call saying I dropped off the truck late, not true, milage was also incorrect
Lee Rogitz
New River Mail Box
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in New River, AZ 85087
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This is a very remote location. There is nobody on-site until 10:00 AM. I had the 24/7 app to check in at 8:00 AM but there was no WiFi and cell service was weak. Uploading documents to the app was problematic and time consuming. Technology is great when it works. It didn't work here.
Larry KeyNew river U-Haul is not open on weekends. So I had to pick it up on Friday. I was also told I would not be charged for Saturday and Sunday due to the fact they were not open. Well I got the bill and I was charged two days of late drop off. I would appreciate a phone call at 480-266-3948
Bilynda NealDirt parking lot dusty and bumpy
James ButkusI had originally reserved it for a location near my house, showed up & they had informed me that they don't have the truck, it's at a different location. I was supposed to get a call the night before, I didn't. They also said I would be able to get my truck and dollies at the other place. I went to the other location, now late for my trip to UT. Other location was a dirt lot, had to drive my clean, brand-new car onto it. The lady who runs it was so rude! not helpful and said she didn't have any dollies so I can't do my trip without it, she didn't care. She also said she didn't see my military discount in the system which it was because the other location confirmed that for me. She also said she didn't see the drop off location in UT, she had me look up addresses, zip codes and do all the work myself with very little cell service in her dirty shop, when all along my reservation was in her system! it was an awful experience that put me driving through reservations in the dark as a single woman. The first location messed up then sending me to the other place didn't help since she was so rude. I don't think I will be getting any trucks from U-Haul again. I also rented one last month in Prescott, same thing, showing up I was told that the truck is at a different location and no dolly. Not sure what's going on, but U-Haul created so much unnecessary stress on me. I think a refund is in order for this situation, I don't usually complain but as a somewhat young widow who can defiantly use situations to go a little smoother right now and be treated nice.
Charlyn Cormey