The person that was there to help wasn't patient nor wanted to help, he kept saying he didn't know anything. Which delayed my pick up about 40 minutes. I rented a furniture cart and it wasn't inside the van neither he had it, so it was just a waste of money because I ended up having to carry out everything. I have never had problems with U-Haul before, but this time I'm not happy with the service provided.
FABIANO P
Pirylis Food Distributor
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Newark, NJ 07103
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This manager at this location - 165 South 6th Street, Newark, NJ 07103 informed me they will be closed at the time i complete my move and I could not return the truck to them the same day. He advised me to find a location with a Dropbox which I did. I returned the truck to U-haul Linden NJ around 8pm same day and was billed $270 for returning truck to a wrong location. I find this ridiculous and deceptive. I have disputed the wrong charge at both U-Haul an stopped the charge at my bank. At this time I was promised a call back from the U-Haul location manager within 48 hours. I am waiting for that call.
ISAAC OI had an issue with getting a truck on the first day. I was supposed to pick up my truck at 10 o’clock. I wasn’t able to get my truck until 1145 then to return the truck the street was blocked off so it was an issue with me returning the truck late. This whole experience sucked. I do not recommend this location for no one.
SEBRIVIOU SThea remote drop off self drop off was cumbersome and there was not great internet service. I also don’t like that I had to travel to another pick up spot then where I booked
Corinne mGreat
Faisar M