The store was fine, the actual process involving your app is abysmal. It takes forever to load or do anything inside the app. The process of "not having to wait in line" is not any faster than actually waiting in line. The last two times I've ordered a vehicle closer to my home address which says the vehicle is available, it isn't and I end up having to drive the opposite direction. Makes absolutely no sense. It takes a good 20-30 minutes in the app to rent a vehicle, if you're lucky and it works. The entire process is a headache and I don't trust the vehicle I need, that says it's available, is actually ever available at that location. However when I drive by it and see multiple trucks of the same caliber I just rented, it says otherwise. The entire process is a giant headache and I won't be renting from uhaul ever again or recommending them until they fix the app and make it a quicker smoother process.BLAKE M.
Express Furniture & Mattresses
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Newport News, VA 23608
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Nous offrons la plus grande sélection de l'industrie!
Évaluations des clients
- 3,5 - Cote moyenne des clients
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Horrible, just horrible Pick-up was a mission with this individual. When I went to return the truck, he absolutely refused to do the return service at the moment ,he said he will do it in 1 or 2 hours , I had made reservation for 24 hours and returned 30 minutes early . He didn't want to put it in the system so he could charge a late fee. He said an email would be sent to me and that he couldn't give me a printout for my records. Beware of this place, and how they wanna charge more for the rental. Get another location. I made sure gas was filled just has pick up. I DON'T recommend this place at all. Then he has d audacity to ask me if I want to purchase furniture .Elizabeth F.
It is a furniture store, however the manager was not customer service friendly! He does not listen. He talks over and also repeated to me that he does not deal with U-Haul business. It took an hour for me to get the rental straight. Never again to that location.AKLAH W.
The drop off was good the only issue I had was that I was told to drop off by 10am but I did not confirm the time it was someone from the back office that changed my time and now I am being charged extra time for having g the truckLeonardo Q.
Company hour are incorrect and they charged extra $40 say truck wasn't which was not true and could have been verified byboth parties if the were open when they clearly showed the hourslinda M.