Check in was entirely too long, prob close to 20 mins as the station tenant was not trained on processes
Gregory M
Miller Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Norfolk, VA 23502
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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The check Out process did not work properly. When I was trying to upload the pictures at the end (step 5 of 5) it was faulty and not recording the pictures through the whole process making me take the same pictures up to 10 times before the app crashed and not letting me finish the process. Other than that, the whole process of renting the van was easy.
Borja GNo walk around vehicle with representative, , truck did have a cracked windshield limited parking area for truck, attendant was friendly and pleasant
Michael AThe store smelled like marijuana and the attendee had no idea about the uhaul return process; however, she did ask if I’d done everything for the return process which triggered me to go back and download the app and follow those instructions which again NOT idea and had it not been broad daylight, I would NOT have been able to complete process because of safety concerns.
Monroe NOne thing that can be done for the customer, is that a receipt is given at the end of the transaction. The store clerk could not print a receipt and after looking thru my text I see a link I can take to get a receipt, but will be charged a $20 convenience fee. How is it convenient to be charged $20 for something I should get at the end of the transaction? Please give customers a receipt to close the sale.
Brian L