The receipt is in error. No one was at the location when I returned the truck the customer service guy said the office was closed and instructed me to place keys in drop box. I returned the truck at 3:15pm. Trying to reach the location by phone was impossible and was given different phone numbers which were in error. I will report this company to the Better Business Bureau.elaine P.
Trailer Rental & Towing in North Chesterfield, VA at Car N Go
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
North Chesterfield, VA 23224
(Located in Goodes Bridge Square across from Bliley funeral home)
Services dans cet établissement :
- Lun-ven : 12h pm à 6h pm
- Sam : 12h pm à 4h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in North Chesterfield, VA 23224
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Very good!!!JOEL B.
I was charged a 14.99 safe move coverage and didnt ask nor was I told I would be charged this fee. When I called the number listed on the web it was disconnected. I feel like I was robbed and will not be using your services again.Jayrod R.
Great customer servicemillicent B.
Make sure that the trucks are clean and that the owners know of the damages to the vehicle. There were quite of few damages and the back door did not openBrianna G.
Stop allowing reservations to be made that's not available. It's inconvenient, unprofessional and unreliable. Uhaul has been around too long for this to still happen! Get a better strategy!!Penney B.
Rude, unwelcoming, lazy staffDolores O.
Person was very rude. Didnt want to give physical receipt, didnt want to park truck , and informed us he doesnt have to since he doesnt work for uhaul. Would not recommend them for anything.Dolores O.
Back door on cargo van broken. Couldn't Open and couldn't complete the move in time frame I had. Told I had to reconcile with U-Haul. Not angry at car n go. Am upset that I have to deal with someone else now. Poor customer service from U-Haul.Robert W.
The trailer had 2 leaks in the front and back. Alot of our stuff got wet during our drive.Adam M.
Nice people, friendly, worked with me well.Chad S.
Super friendly and fast customer service. Very clean and well maintained storeKyle V.
You're doing a great job alreadyrhonda M.
Nothing, everything was above the top.JOYCE D.
Don't offer a 24/7 service if it's not really 24/7. The keys were in the lock box outside the uhaul rental business, bit uhaul never processed my payment apparently and I was unable to do mobile check in. I had to wait 2 hours until the store opened to get the rental. When I called customer service, Carol was zero help and couldn't even tell me what was wrong. She placed me on hold multiple times and eventually hung up, after 45 minutes. As if moving isn't stressful enough. Thankfully, the moving company was able to schedule us a later time to accommodate us getting the truck 2 hours late. I will never use uhaul again because of this incident.Kyle H.
From pickup to drop.. Excellent!!Ronald G.
Uhaul does not monitor their trucks. We took out a 15' truck to move storage from a facility in Goochland, VA to another facility in Richmond. We live in Charlottesville. Truck was to be dropped off in Richmond and everything should have been done in under 150 miles. The interior rear passenger tire blew out less than 15 miles away from the location while we were on the express lane of the highway causing us to swerve all the way over to the shoulder. Roadside assistance was contacted through the app but kept timing out. Finally the app worked and 5 (FIVE!) hours later, our truck was fixed. Given this ordeal, we lost a lot of daylight (critical when moving stuff out of a storage unit); we had to drive back to Charlottesville that night and return to Goochland/Richmond the next day. Obviously this added miles and we were clearly going to exceed the 150 miles. So you would think Car N Go (the drop off location) would not charge us the extra 100+ miles incurred as a result of their tire blowing out? Nope, they got their money! But no worries because Timothy Pinelli, Area Field Manager for Uhaul was able to refund $75...? Bottom line, don't rent with Uhaul!Saji C.
Be sure to have blankets available if someone rents them!!Donna S.
The help was excellent! The location was convenient to my house but the overall area was declining and not so nice.Gerald M.
The truck ran horribly. Over 105k miles on the odometer. Luckily, I only had to travel less than 13 miles. Just noticed that I was over charged. Contacting the location next business day.Shelby C.
Very helpful good service and staffDouglas S.
Very friendly staff. Great servicePat F.
Quick and professionalty M.
Good ??VICTOR M.
Next time don't send me to a place that don't have the vehicle I wanted. Uhaul has messed up my time schedule and put me back by a day and a half ! As far as the location of my pick up them guys were excellent and worked with me and did what they had to do to have a happy customer but I recommend them guys drop they uhaul contract. Thank you car and go will be looking into buying some car audio from yous soonAndrew G.