First let's start I was scheduled to pick up at a different location. I happen to call back to find there were no trucks there and moved to another location. My gps took me to a location right next door which is a U-Haul facility with like 20- 30 trucks. The girl had no idea and. Sent me on a wild goose chase miles out of my way. I went back there and after spending and hiour and half realized it was the gas station right next door with one truck. I went in there and no one spoke English. They did not understand me and were laughing at me. While this was going on a representative fromuhaul called me and said she was trying to call the store and no one was answering. I told her the two clerks were looking at the phone laughing. A supervisor showed up after 10 mins and blamed me for being late and any confusion. I don't appreciate being spoken to that way and being mistreated. U-Haul would be my last resort ever again.
KEN R
M&M Shell
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in North Chesterfield, VA 23234
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I just handed the female keys and that was it and about an hour later I got the receipt which was up for discussion
TINA DThey delivered the truck to me without gas and told me that I had to deliver it with a quarter tank. Apart from that I had to leave a deposit of 28 dollars apart from what I paid for the service. When I returned the truck with the same amount of gasoline that they gave me, they did not give me a refund of the deposit. I don't think it's a fair deal to pay for a service and also have to put gas in the car and lose the deposit money. It's a terrible service
John GIncredible professional service. So grateful
SPENCER WNothing. Service and vehicle were great !!!! Customer service above and beyond.
Michael G