Website issues! Your site was very slow when I checked in and it took 30 minutes to go through the process. On the return day, the website was fully down all day - I had to make am extra trip the next day so I could check in the truck and even though the website was up, the credit card system didn't work. The website delay cost me an extra day of rental I did not use but I figured the hassle of fighting it was too much.Christopher N.
Trailer Rental & Towing in Oakland, MD at Long Branch Saloon & Motel
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Oakland, MD 21550
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 10h am à 4h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/12/2021 - 1/1/2022: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Oakland, MD 21550
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Miss Kitty runs a first rate establishment. I do not think you can improve there.Tim R.
Besides the unreasonable hold times when calling, the experience was good. One word of caution when selecting moving help. DO NOT, DO NOT use "Dependable Movers"! They were a totL no show and when asked why the didn't show, their only excuse was, "We had a rough night"!Timothy G.
This was not the first time I've rented from this location. Excellent service and always friendly and helpful.Mark G.
The 24/7 service via cellphone was a disaster. I will never use it again and perhaps because of the experience I will never rent from Uhaul again. The process to get my vehicle took 40 minutes via this cellphone app. It was snowing the entire time. I listedan alternate contact and your policy is to call that person before completing the release of the vehicle but they were not available at that time, furthering this delay. Why is that necessary? You don't do that for an in person check in. This entire process was the most non-customer friendly experience I can recallThomas F.
With the exception of the daughter of the owner who was nice. That said it took way too long to get the truck, had to go two sizes up because they had no trucks, that was a waste. Returning was a nightmare by phone. Our contract wasn't found and they couldn't help after waiting 20 minutes to get help. Had to go in next business day. The lady there the most rudest ever. Shooing my husband out the door saying they aren't open, it was after 10am they were open. Not worth the hassle at all. Hope to never need them again. Wouldn't recommend.Gary O.
Nothing, they were very accommodating and nice to deal with.Michael R.
Rudest people I have ever seen in MY LIFE !! Becky is a horrible mean person !! STAY AWAY FROM THIS PLACE... TRUST MEChristopher M.
The online check in wasn't working so I had to go to the office and I think I was upsold the insurance without my consentChristopher N.
Every nice person running the operation.Mickael G.
nothing but great serviceEric M.
Better customer relationsRobert S.
A little friendlier check-in agent.Charles T.
Great serviceWalter Rodney L.
The staff was so helpful and very friendly.Peter E.
U-Haul location needs better NORMAL business hours. Staff needs some customer service training skillsJustin B.
I've rented here three times and it's always an unpleasant experience due to the personality of the front desk woman who is nasty an dismissiveRobert S.
Make key drop box more noticeableJaime G.
truck was not washed. Slightly better customer service - hearing 'now what's wrong' is not very customer oriented.Caroline F.
The online pick up and drop off is a nightmare I will never use U-Haul again!Thomas U.
Completed drop-off electronicallyRobertfranklin S.
Extend hoursRobert C.
I would recommend only because there are not many uhaul dealers in area Had to drive to Keyser WV for truck and then pick up auto carrier at Long branch saloon in Oakland MD 15 ft box truck interior was absolutely filthy dirty disgusting. windows were dirty inside and out, so many bugs on windshield had trouble seeing. I had to clean complete interior and all windows inside and out before I started trip to AL. windshield wipers need replaced just smeared windshield. I actually used Rainx on exterior windows because wiper blades are in such desperate need of replacement.Gary R.
Owner kept me up-to-date as we waited for the U-Haul site to recover from going down.Mark M.
Tow/Haul mode has a problem going down hill. Labels in cab did not fully explain the down shift at 60 mph. RPM went to 5000 and did not recover for several minutes. I wasted gas and the unit did not allow the driver to have control. If I got better instructions before operating this unit, I would have had a better experience. I drove 40 and 30 footers for Milne Truck Lines in college and had better control of the truck over 53 years ago. Penske rentals will be my next rental.William R.