The truck was absolutely disgusting. It smelled like cigarette smoke, had cigarette ashes in the cup holders, the drivers window was cracked so the door was filled with water. The back of the truck was full of dirt and leaves so we had to clean out the truck before we could even use it. The truck was not cleaned at all the floorboards, windows and literally everything was nasty. Not to mention the man who worked there was rude and didn't care that the truck was dirty before handing it off to us. We will never use this location again.
Madison B
Rosa Food Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Oneonta, AL 35121
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He barely spoke English and was pretty confused about the whole process. It took about 45 minutes to complete the rental paperwork.
Jason mClerk did not know how to drop off a U-Haul vehicle. He said his manager would arrive soon and send me an email with the check in confirmed, which he did. App would not allow me to check in the vehicle (both fuel level and mileage produced error message in the app). Probably due to the malfunction at pick up (mileage 13K over actual).
Charles BAbsolutely ridiculous. 1 1/2 hours to rent a truck and trailer. Had a reservation before arriving. No cell service, had to go out to the highway waving my phone around to get their text to give a photo of my ID. Had to go up a muddy hill, get the truck and hook up the trailer myself. Then they wanted me to pull around so they could take some pictures. On a better note the return at 15011 US Hwy 19 Hudson, FL 34667 took less than 10 min, awesome dude!
Mark GNasty staff
Andrew W