I booked the rental online but selected to pay at counter. When i got to location they said they don't handle the rentals its all online. I called the help line and was told that I needed to download app and arrange for code to pick up keys. I downloaded the app but it wouldn't except the information of dates correctly so I couldn't complete pick up. I had to call back again and this time the agent was able to complete the reservation with me and sent me link to pick up truck. I should not have been able to select pay at location when i originally tried to book. ,it would have saved me a lot of frustration. Once i had the App the check in and out were very easy, and i will do that the next time.
Larry Shaw
Vaultra Self Storage Orangeville
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Orangeville, ON L9W3Z9
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Terrible experience with app
Sarah WickThe location and vehicle were fine. I did not make my reservation using your app. And yet after the reservation was made, I was forced to use the app. Most people may not care, but I did. There are privacy issues I'm sensitive to but you did not give me the option. Further , the app is extremely slow and frustrating to use. Next time I am forced to use the app, I'll cancel my reservation.
Candis Parachingood work. keep it up
Hari JayaramanCustomer service was excellent, my truck was clean and waiting my arrival. The team explained the contract. Great experience and I will use again and again
Carol McCormack