I was originally picking up the trailer at a closer location to my house. Then was notified the night before that that location didn't have the trailer I reserved. Therefore I had to drive almost 30 miles further to pickup the trailer elsewhere. So apparently reservations are not true reservations. This happened to me a couple years back when renting a large moving truck and car hauler. Ultimately I had to cancel last minute and luckily Penske was able to accommodate our move and vehicle needs.
Thomas S
Wholesale Retail Holdings LLC 2
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Ormond Beach, FL 32174
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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It was hard to locate.
Kenneth RI scheduled a 15ft truck on 2/19 to be picked up on 2/29 from a dealer 1 mile from my condo. I received a voice mail and email from U-Haul on 2/28 stating my chosen location didn't have a 15ft truck so I would have to drive 10 miles south to another dealer. Except for a few extra miles on the truck, that's really no big deal. But what kind of logistics system does U-Haul have if they schedule a pickup 10 days ahead and can't plan to have a truck available there? Here is where it gets interesting. U-Haul originally gave me a $276 discount when I reserved it, if I would drive the truck to their preferred location when returning it. The dealer where I picked up the truck said they couldn't do that because I would have to pick up the truck in Orlando (80 miles away). Why would the main company offer a discount and the dealer would not honor it? Why should the dealer decide my discount and place to return the truck when I already had done than? A extra $100 is going to kill me. But this is the usual "bait and switch" often used by too many companies. Someone needs to hold these people accountable for these scams.
David HDrop off was fast and friendly. Associate was very accommodating and professional. Highly recommend this man for any service
Kevin CIndividual performing check out of equipment had no idea what was going on.
Lucas S