Even though the contract states policies the customer service should still review return policies for after hours. I was pretty upset I was charged for a late return even though I had the truck returned on the same day I rented it all due to the fact that I didn't close the contract on return. Moving day is exhausting and busy so some courtesy in reviewing that would be great. I returned a truck the same way a few weeks prior and did not close the contract as I didn't know I had to and was not charged this fee at a different location. Also this location tried to pre charge me for 20 kms saying it's a minimum. I have rented two trucks previously within the last 60 days and no one had ever stated that. Pretty dissatisfied to say the least.
LESLIE R
Kesha Travels
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Oshawa, ON L1J2J9
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The trailer was not road worthy. A defective tire caused the trailer to bounce and bang on the hitch at almost any speed above 20kmh. Suffice that my rear view mirror vibrated from it. A late dropoff was due to speed being reduced to 77-78 kmh to minimize vibration. I dont think U HAUL will be my 1st choice next time
MICHAEL PN/A
JAMES OI made a reservation with my credit card several days before I travelled up there and U-Haul confirmed my reservation. When I arrived U-Haul then contacted me to tell me trailer was no longer available at that location so I then had to go to a different location I was not familiar with. I had no help picking up trailer which was filthy from previous customer. One single person at a travel agency with lined up customers. In my business experience when you confirm a reservation with a customer you stick to it especially when the customer is traveling far from our of town. This was not professional on the part of your company and it is hard to forget whenever I need a similar service in the future
WAYNE SGreat. Customer service and friendly employees
STEVEN S