Horrible customer service, ths uhaaul app did work work when finding my location, after being on the phone for 30 mins they decided to tell me to use the web browser. Afterwards I signed in to get my keys and it was telling me that I had to pick up the keys from inside the location. Customer service told me they need to find a different location, I got dropped off to this location and basically I was stranded. They could not find a truck in any other location so they transfered me to anothed rep., thank fully they were able to give me the code to the lockbox. This all took more than 2 hrs to get a damn truck. After returning the truck, the app would not work again and had to call customer service again, they had to give my contract # to put in the web browser again ALL IN ALL, garbage app you should fire the person who created that app.Also in total more than 3 hrs of my time was wasted, surprised Uhaul is still in business, not want anyone to go through went through.
Rasel K
ServiceOntario Ajax
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Ajax, ON L1Z1W7
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Need to lower costs and make more vehicles available
Monir S