I have dealt with this location several times and service has always been top notch
Mary M
Owatonna Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Owatonna, MN 55060
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
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The ladies there are amazing.
Melany MGreat customer service and very helpful
Catherine SI hate that I have to rate the locations. They actually aren't the problem. My problem has been with customer service. The truck I rented broke down. I understand that breakdowns will happen, but the follow through was atrocious. The breakdown resulted in the truck needing to be towed away. Fortunately, I had a family member following in my personal vehicle. So, we made the 186 mile drive home to wait for the truck to get repaired. It turned out that my items needed to be unloaded before any repairs could be made, so a different truck was arranged. This resulted in me needing to take 2 days of vacation to be there for the transfer and to be able to continue my move and the 186 mile drive back down to get the truck. Since U-haul didn't have any drivers available, I had to pick up the replacement truck and drive it to where my broken truck was sitting. That wasn't a big deal, but when I got to the location to pick up the replacement truck, I was informed they didn't have one for me. So, my family member and I got to stand around for 1/2 hour waiting to find out if we made the trip for nothing. Finally, they released a truck to us. When we got to the location of the broken truck, the crew hired by U-haul was there waiting for us, so we thought that was a good sign. Well, it took the crew of 5 an hour longer to transfer my items from one truck to the other (walking directly across the ramp between trucks) than it took the crew of 2 that I hired to load the truck and my crew had to navigate flights of stairs. Not only did it take them longer, but I had to help move the heaviest items, because the 5 guys couldn't do it on their own. Eventually, we were finally able to finish the move. With as late as things had gotten, we unloaded the truck the next morning. Which we did 2 hours quicker than the 5 person crew transferred my items. Granted, we weren't needing to pack and stack items, so that saved us some time, but there were 2 of instead of 5. By the time we finished unloading, U-haul was already calling to see when I'd have the truck dropped off. I let them know it would be back within an hour. We actually had it back in about 1/2 hour. The next day when I checked my bank account, I found out that I was billed for the extra days I had the truck due to their breakdown. I have reached out 3 times to try to get that resolved. When I reached out, I was informed that someone would be in contact with me within 3 business days. It's been almost 3 months since my initial attempt and I still haven't heard from them. Even after reaching out 2 more times and letting them know I was disappointed in the lack of follow-up. It seems pretty obvious to me that customer satisfaction doesn't mean much to them. They were quick to collect money from me, but when they should be reimbursing money they ignore the customer. It's very frustrating to be billed extra for their faulty equipment. The part that failed wasn't a routine maintenance type part, so I wouldn't have held the breakdown against them, if they had treated me fairly. At this point, I would never use U-haul, again.
Timothy GThe lady who hooked up my trailer didn't do a good job of tightening the hitch. My trailer came off the hitch on the way home. VERY DANGEROUS! It's a good thing it was empty and it came off after I got off the Interstate or it could have been a very nasty experience.
Kayla C