1st reservation was made online. The staff rented another persons rental on my reservation. I called to get it corrected after I saw an email with a receipt for a trailer I did not pick up. They created a new reservation but did not enter the same info as before so I had to go through the process again at the counter. No apology was given. When asked why they needed this information when I already entered it online, I was told "they just need it". The person that hooked up the trailer did not check the lights or the cleanliness of the trailer. Thankfully the lights were in working order however when I brought the trailer home to load it, it was filthy. I had to sweep wet soil out of the front of the trailer. There was a puddle of water on the floor of the trailer and moisture beads coming from the roof and on the sides of the trailer. The plastic guard on the inside drivers side was partially torn off the wall and hanging.I have rented at this location before and this is the first time I have had these issues. I have pictures of the dirty trailer if anyone would like to see them.
Elizabeth Shafer
Blue Sky Self Storage Hot Springs
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Hot Springs, AR 71913
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,5 - Cote moyenne des clients
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Cheyenne, Jasmine and the team at Blue Sky were great to work with. Highly recommended. Thank you!!!
RAFAEL GAYOLStaff was very helpful and accommodating.
Chris RohrbackLabel your drop box for after hour transactions.
Bradley WaligoraThat's my second time in Little Rock area that they've and get bad experience. It start with your Trffic person which is very very rude and think I work for him to the lady that gives me the truck at the counter. Very rude give me equipment with no side mirror I had to get so I drive and when I came to her and I asked her to replace my vehicle because he's on safe she's told me very clear I can leave the vehicle and still be charged for because you're not gonna replace it for me it's unsafe to drive the way I drove my luck. I am a commercial driver and I have extended mirror in my cab which I assembled on the side of your vehicle for the timer and that, so I can have a right mirror I'm not guessing where I drive and be dangerous on the roads very very poor service. I am very disappointing and I'm not expecting this from such a for large company like you guys. I do appreciate if somebody would contact me personally and we discuss more about my experience.
moshe a peretz