Worst experience ever Manager named Tony hung up the phone in my face due to misinformation given by one of his staff members.AUNDREA SHENAE P.
Trailer Rental & Towing in Pearland, TX at Elle Event Rentals
(U-Haul Neighborhood Dealer)
Pearland, TX 77584
(Inside the SilverLake Business Park)
Services at this Location:
- Mon-Tue: 9 am - 2 pm
- Wed-Fri: 9 am - 5 pm
- Sat: 8 am - 12 pm
- Sun: 8 am - 11 am
Special Operating Hours
- 6/24/2021 - 7/19/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Pearland, TX 77584
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I am extremely disappointed with my experience with the location I rented the truck. They took me money and sent me out the door. I never read or signed an agreement form. I told the rental was charged $43.00. Then after I left and the location was closed I received a message that I only had the truck for 3 hours our I will have additional charges. I call and stated I feel I was set up for a bait and switch scheme. I was informed that they understand and I would not have any additional changes. When I looked at my account I was charged another $40.00. I call and informed the representative how disappointed I was. I was told they would address my concerns to the regional manager and I could expect a call. I never received a call. I was lied to about not being charged additional money. I was lied to about having a manager call me. So my experience was one of the worst I have ever encountered when doing business with any company. I I.ROBERT M.
Yes great service I had a situation and I made a phone call and they responded very quickly. So I'm thankful for the service and convenience. I will definitely use them again and let others know. Thankyou so muchBRIAN S.
ExcellentLEANDRO ASCALON P.
Everything went well. They had what I needed when I needed it.Martin G.
The trailer was not properly connected. The chains and the cable were hanging on the ground while driving and cause 1 signal light were not working and this is dangerous. We have to go to a U-Haul dealer on the way to CO to get the cable switch.MING C.
More detailed description of lock box location since not on same row as the truck would be extremely helpful at night and better lighting at the key box.GABRIELLE G.
The attendant was not on time and there was no way to return the trailer I rented after hours.Herbert M.
Because it was convenientDIANNA C.
Keep up with the emqmentARISTEO G.
The customer service is excellent.WILLETTA B.
The truck was very messy.ERWIN P.
They charge me for 58$ for three hours and then they charge me another 174.73 extra and won't answer the phone nowROY H.
Very efficient!MALIKA W.
Well, will be nice if the Truck rides smoother. I felt like the drive was rough & like I felt every bump on the road. Well, this was my 1st time of being in a truck in 20 years so I don't know if trucks are supposed to be rough always of if they can smoother like cars or suvs.CHINONYEREM N.
Truck I was reserved for was not onsite. Cost me an extra hour I didn't have.Mark D.
Nothing. Great job!Johnny A.
It took us a minute to find the key box. Consider adding its location to the map on the app.Brandon S.
The parking for trailers is very difficult to get out of and back into. I ordered packing blankets and was told they were in the trailer. When we got to our destination there were no packing blankets. We were an hour from the rental location so we tried to find some material to protect the furniture from rubbing but when we got to our house it had rubbed on the hutch so now I've got to fix that. When we returned the trailer they were closed so we used the online return and noted that we did not receive the packing pads. We also called the number for the location and spoke to a young man that said we wouldn't get charged but we did. This is the 3rd trailer we've rented this year and by far the worst experience.Jonathan H.
The young man did end up eventually cleaning the truck cuz I asked him to it was dirty inside just had to wipe off some things. Now making contact with anyone in that office was very hard. I did Express my disappointment concerning that and the young Personnel was very apologetic concerning it and he handled things fairly I would like to personally thank him again . thank you for your service.Denise D.
The sales agent was amazing and understanding!Jordan J.
Excellent experience! I will definitely be going back.Nedra C.
Make sure equipment is cleanKaren B.
I chose Truck Share 24/7 to pick up my truck at 6am Saturday. The pickup was a total mess. First I ordered a 20' truck. All my emails and confirmations indicated such. When I logged in to the app to pickup it had an error that I was not authorized to use for pickup. I also noted it had been changed to a 17' truck. I phoned the U-Haul number and it took over 50 minutes before I got an agent to speak with. The agent was able to give the app access and change it back to a 20' truck. So I continued with online pick up. I chatted with the verification agent and noted that there was not furniture dolly and they said the would note that. Yet I was still charged the the dolly. When I got the keys from the lockbox they did not fit the truck. I could call back and wait for another hour but since it was about 7:50am and 10 minutes before the location opened. Now 2 hours after the 6am pickup time I spoke the the person at the location and was able to exchange the keys for the correct truck. So some of the errors were: 1. My account was not allowed for online pickup 2. U-haul support to get my truck took over 50 minutes to answer 3. Truck was changed from 20' to 17' truck without notification. 4. Wrong keys were supplied for the truck I rented. Major FAIL by U-HaulSean M.
Vehicle was very cleanLATOYA SHONTEL G.