I booked a mobile pick up for 8 am at this 5385 Steeles age W location. After going through the check in process in the U-Haul app, i was told on the final step "to go grab a key from an associate." The location doesn't open until 9 am. There was a sign that the place is opening at 9:30 am on April 2nd. The owner ended up coming at 10:30 am. I wasted 2,5 hour of my morning, ended up being late for my conference and lost money. Why would you offer a mobile pick up when I have to physically grab a key. Why would you have this location opening at 8 am in U-Haul system when clearly the business doesn't open until 9 am. The van had a nail in the tire from previous use and I didn't have time to change the van as I was already 2,5 hours late. Worst customer experience imaginable. Won't ever be recommending this location to any living and breathing person. Horrible.
Dmytro T
Centreline Auto Group
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Toronto, ON M9L1R6
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cleaningness and mainteinance of the truck need to improve
Illan M