you really need to discontinue this dealer. Not only did I get a call asking if we dropped off the truck, when we dropped it off before our due date. A1 block our calls and never called us back and never reported that the truck was turned in. It took a Uhaul employee to go down there to verify the truck was there. There phone goes to someone personal and they never pick up or call anyone back. Worst experience ever with this dealer.
moneka D
A 1 Towing & Repair
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Phoenix, AZ 85034
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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This was a horrible drop off. There is no one there, you have to use your phone to get instructions to drop it off. It did not feel secure and i did not feel good about dropping it off there. I hope everything was ok when or if someone did check it out.
Shiela CDon't tell a customer they can rent a 20-foot truck and then at the last moment tell them you don't have a 20 foot truck available and that we have to rent a 15 foot with a trailer. This was a nightmare of inconvenience.Send us all over Los Angeles county from Glendale to N. Hollywood to Los Angeles taking up our whole waiting in lines at UHaul locations with other customers. At the end we had to wait days for the price of the 15 foot truck to go back into our bank account meanwhile another 1200 was taken out to pay for the 26 foot truck that we ended up with. The impression I got from the workers was that this is typical end of the month routine for Uhaul. It was very difficult for us and we even had over draft in our bank account because of it. We will not recomment Uhaul to our friends because of all these difficulties.
Husein MI was given a truck that was parked between another two, and had to change at 1am to another location. I was on foot so I had to walk 30 min (or pay a 25 usd uber).
Aldo IVery little direction.
james D