Hours are limited at this location but they did have a drop box for keys. Dropped my rentals off last night and called u-haul because the return my U-Haul function on the website was not working. Called and left a message with the location last night and got charged for an extra day today because the location "returned" my equipment this morning. Had to call and dispute the charges. The website and the app were useless for this rental. I had nothing but problems.
TARA M
North Country Garbage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Plattsburgh, NY 12901
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- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Uhaul agent was very helpful in making my truck reservation and she had equipment ready for pickup at the appointed time. She fully explained return/drop off procedures, and was helpful and courteous in assisting us in a successful moving adventure.
RAYMOND SQuick, easy, friendly and accomodating. I've used them twice now and will continue to do so.
BARRY AThe location was closed, not responding to phone calls. We spent over one hour there on the phone with U-Haul trying to return the trailer.. We installed the app on the phone,, that was not useful. Then we tried going through the website, and were unable to accomplish the return. The representative we spoke with said he would note our difficulties and said the return would be done, with no additional charges. We are hoping that is the case. He was very helpful.
Joe RMy rental went smoothly in Tupper, however when I returned the truck in Plattsburgh, I had a Trak phone & was unable to complete the return by my phone & the facility was closed by 5:15pm as I returned the truck on the same day. I went to the drop off location the next day before 11am& started my return on my tablet. The woman was in front of the store. I videoed her showing me the key she took out of a lockbox & stated she'd already processed the return. Long story short & many calls to U Haul later, I found out the woman processed the return at 6PM, NOT before 11 AM. This added an extra day's rental charge & was automatically taken out of my debit card (on file). I finally spoke to a woman at U Haul that read all the notes from all my calls & live chats & she was able to process a refund "for approval" & said it'd show up in my bank in about 5 days. They take it fast but don't give it back fast. This experience has been exhausting.
Carol K